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Getting Around Santiago

Greetings & Social Interactions

Chileans are generally friendly and polite. A handshake is common upon meeting for men. Women often greet with one kiss on the right cheek (even upon first introduction). Use 'usted' for formality with strangers or elders. Being on time is valued, but 'Chilean time' means being a little late is common in social settings.

Observe locals and adapt your interactions accordingly to appear more comfortable in social situations.

Social Customs

  • Handshakes for men upon meeting.
  • One kiss on the right cheek for female travelers greeting.
  • Use 'usted' for formality.
  • Punctuality respected, but social settings allow minor delays.

Dining Etiquette

Wait to be seated. Napkin on lap. Keep hands visible on table. No elbows. Wait until everyone has food to start. Cutlery used throughout the dinner.

Toasts & Drinks

Toasts ("salud!") are common before drinking. Eye contact during toasts. Do not clink glasses too hard. Delight in local wines and Pisco sours.

Public Behavior

Avoid loud conversations in public. Give up seats on mass transit for elderly, pregnant, or disabled individuals. Respect public spaces.

Communication Styles

Directness & Eye Contact
  • Chileans can be direct, frequently soften requests.
  • Maintain eye contact during conversations.
  • Avoid interrupting others; wait for a pause.
"Modismos" & Spanish Practice
  • Chilean Spanish has special slang ("modismos").
  • Do not worry about mastering them, but learn some simple phrases.
  • Locals appreciate attempts to speak Spanish.

Personal Space & Queues

Closer Proximity

Personal space can be closer than in some Western cultures. Do not take it as aggression.

Queueing

Formal queues are common. Respect your turn in lines for facilities.

Small Talk

Brief small talk is common before reaching business, even at retailers.

Offers

When offered something, accept it graciously. Declining too quickly may seem impolite.

Culinary Delights

Santiago’s culinary scene offers a flavorful journey through Chilean traditions and international influences. Fresh seafood from the coast, hearty meat dishes, and diverse produce from the rich Central Valley define the local palate. Do not miss the food markets.

Must-Try Dishes

  • Pastel de Choclo: Savory corn pie with meat, onions, spices.
  • Ceviche: Fresh seafood soaked in citrus juices, typically in coastal style.
  • Cazuela: Hearty traditional stew with meat, potatoes, corn, and vegetables.
  • Empanadas: Baked or fried pastries with various fillings (pino-meat, cheese).

Street Food & Snacks

  • Completos: Chilean hot dogs with many toppings (avocado, mayonnaise, tomato).
  • Sopapillas: Fried pumpkin fritters, often with pebre (salsa).
  • Mote con Huesillo: Sweet drink with dried peaches and husked wheat.
  • Sopaipillas Pasadas: Sopapillas soaked in sweet chancaca syrup.

Beverages

  • Chilean Wine: Renowned for Cabernet Sauvignon and Carmenere.
  • Pisco Sour: National cocktail (Pisco, lemon juice, sugar, egg white).
  • Craft Beer: Growing the scene in Santiago and Valparaíso.
  • Coffee: Eateries are popular, offering classic and specialty coffees.
  • Natural Juices: Freshly squeezed fruit juices are widely available.
  • Mate: Herbal infusion, popular in the south of Chile and among friends.

Dining Experiences

"Menu del Día"

Fixed-price lunch specials (appetizer, main, dessert, drink) offer great value on weekdays.

Mercado Central

A bustling seafood marketplace with restaurants. Try fresh fish dishes.

Barrio Bellavista

nightlife and dining district with many restaurants and bars.

Shopping & Souvenirs

Santiago offers diverse shopping experiences, from contemporary shopping malls to artisanal markets. Finding unique souvenirs embodies the essence of your visit.

Artisanal Markets

  • Pueblito Los Dominicos: Traditional artisan village, crafts, workshops.
  • Barrio Lastarria: Boutique shops, art galleries, independent design.
  • Feria Artesanal Santa Lucía: Large market near Cerro Santa Lucía, wide selection.
  • Lapislázuli: Chile's national stone, found in jewelry and decorative items.

Modern Shopping

  • Costanera Center: Largest mall in South America, international brands.
  • Parque Arauco: Upscale mall with premium brands and open-air village section.
  • Outlets: East of Santiago (Buenaventura) for reduced price brands.
  • Supermarkets: Jumbo, Lider (Walmart) for local food products.

Unique Chilean Souvenirs

Copper Crafts

Chile is a major copper producer. Copper products include jewelry, kitchenware.

(Metal)

Mapuche Textiles

(Fabric)

Pisco & Wine

Bottles of Chilean Pisco or Carmenere wine make excellent gifts.

(Edible)

Shopping Tips

Bargaining
  • Bargaining is common in street markets, less so in formal shops.
  • Be polite and friendly when negotiating prices.
  • Reasonable prices for artisan goods support local communities.
Tax-Free Shopping
  • Chile has a VAT (IVA) of 19%.
  • Tourists may claim VAT refunds on particular purchases. Check requirements.
  • Keep receipts for tax refund claims.

Safety & Local Transport Insights

  • Personal Safety Tips: Maintain situational awareness, especially in crowded areas. Safeguard valuables.
  • Avoid displaying expensive items. Travel in groups at night if possible.
  • Utilizing Mass Transit: Metro is efficient, clean, and safe. Red buses extend reach, require Bip! Card.
  • Purchase a Bip! Card at Subway stations, load credit. Avoid peak hours (7-9 AM, 6-8 PM).
  • Taxi & Ride-Sharing: Official taxis (black cars with orange roofs). Negotiate price or insist on meter.
  • Uber, Cabify, and Didi are widely used. Confirm driver/car details via app. They often cost less.
  • Common Scams: "Bird poop" or "spill" distraction tactics for pickpocketing. Fake police officers.
  • Taxi meter manipulation or inflated airport fares. "Good Samaritan" helping with ATMs, then skimming.

Local Transport Insights

Santiago's public transportation system is thorough and efficient, making it easy to explore the city. The Metro is modern and reliable, complementing a wide bus network.

Metro System

  • Clean, modern, and good for exploring the city.
  • Covers attractions and neighborhoods.
  • Use a Bip! Card for discounted fares.
  • Avoid peak hours to minimize crowds.

Bus Network

  • Extends coverage beyond Metro lines.
  • Requires a Bip! Card for payment.
  • Moovit app provides real-time bus information.
  • Transfers connecting Metro and buses are within a specific time for one fare.

Taxi & Ride-Sharing

Official Taxis

Black cars with yellow roofs. Use meters or agree on fare before starting. Watch out for possible for inflated fares, particularly from the airport.

  • Check meter is on.
  • Confirm destination.
  • Have small notes.
Ride-Sharing Apps

Uber, Cabify, and Didi are widely available. Generally more transparent pricing. Make sure of the driver name, license plate, and car model before entering.

  • Confirm details in app.
  • Monitor your journey.
  • Often more economical.
Safety for Solos

Solo travelers, especially women at night, benefit from ride-sharing apps due to tracking characteristics and driver identification. Avoid walking alone in dimly lit areas.

  • Share trip details.
  • Sit in the back seat.
  • Trust your intuition.

Common Scams & Prevention

Awareness & Distractions
  • "Bird poop" or "spill" distraction tactics are common, followed by pickpocketing. Immediately move away.
  • Fake police officers asking for "fines" or checks of your passport. Request identification and if unsure, offer to go to a the police department.
  • Taxi meter manipulation or inflated airport fares. Agree on price or use an app.
Financial & ATM Safety
  • "Good Samaritan" helping with ATMs, then skimming. Avoid unsolicited help at ATMs.
  • Always count your change from vendors and taxis.
  • Keep bags zipped and in front of you in crowded places, especially on public transport.

Local Travel Confidence

Navigating Santiago's public transport is an easy experience when you have understand the structure. The Underground is highly reliable for quick city travel.

For a reliable taxi service, use authorized airport taxis or ride-sharing apps. This helps guarantee fair pricing and a secure journey, especially when arriving or departing.