Bulawayo Travel Tips. Money, Safety, Culture

Local SIM Cards and Mobile Providers

Zimbabwe has three major mobile network providers: Econet Wireless, NetOne, and Telecel. Econet often has the widest coverage and most reliable service, especially outside major urban centers.

Information

SIM cards are available for purchase at provider shops in Bulawayo, and at the airport. Passport needed for registration.
SIM cards are inexpensive. Data bundles are affordable, though prices and availability can fluctuate.
Purchasing a local SIM card with a data bundle is often the most cost-effective way to stay connected for calls and internet access.

Internet Access and Wi-Fi Availability

Wi-Fi is available in most hotels, guesthouses, and some cafes or restaurants in Bulawayo. The quality and speed of Wi-Fi can vary significantly between establishments. Always inquire about Wi-Fi availability and reliability.

Connectivity Tips

Using a local SIM card with a data bundle often has the most reliable way to stay connected, giving consistent internet access on your phone. 4G/LTE coverage is generally good in Bulawayo.
Consider eSIM providers like Airalo for international data connectivity.
Portable WiFi devices like Solis Wi-Fi offer a personal hotspot solution.

Language Barriers and Translation Resources

English is the official language of Zimbabwe and is widely spoken, especially in urban areas like Bulawayo, in tourist establishments, and among educated individuals. You will generally have no issues communicating in English.

Language Tips

Ndebele is the predominant local language spoken in Bulawayo and the Matabeleland region. Shona is also widely spoken across Zimbabwe.
A basic English-Ndebele phrasebook or a translation app (e.g., Google Translate with offline Ndebele/Shona language packs downloaded) can be used for basic communication. Locals often appreciate the effort to speak a few words in their language.
For deeper language learning, platforms like Rosetta Stone present an option.

Important Ndebele Phrases

Learning a few local phrases shows respect and fosters connection with people.

Essential Greetings

Hello: Sawubona (to one person) / Salibonani (to multiple people)
How are you?: Unjani?
I am fine: Ngiyaphila

More Ndebele Phrases & Communication Strategies

Useful Expressions

Thank you: Ngiyabonga
Please: Ngicela
Yes: Yebo
No: Hayi

Departure Phrases

Goodbye: Sala kahle (stay well, if you are leaving)
Goodbye: Hamba kahle (go well, if they are leaving)
Listen for local accents and pace of speech.
Do not hesitate to ask for clarification if needed.

Local SIM Card for Connectivity

Purchase a local SIM card upon arrival. It has the most reliable and affordable way to stay connected for calls and internet access.

Business Hours & Schedules: Operating Times in Bulawayo

Public holidays can influence operations, so be aware of these dates.

Shops & Retail

Generally open from 8:00 AM to 5:00 PM on weekdays. On Saturdays, hours are typically 8:00 AM to 1:00 PM. Some larger supermarkets may open until 6:00 PM or 7:00 PM daily.

Restaurants

Typically open for lunch service (around 12:00 PM - 2:00 PM) and dinner service (around 6:00 PM - 9:00 PM or 10:00 PM). Some cafes open earlier for breakfast.

Tourist Attractions

Usually open from 9:00 AM to 5:00 PM daily. Note that some may close on public holidays or Mondays. Always check the specific opening hours for attractions you plan to visit.

Banking Hours & ATMs

Banks generally open from 8:30 AM to 3:30 PM on weekdays. On Saturdays, they typically operate from 8:30 AM to 11:30 AM.

ATM Information

ATMs are widely available in the city center and at major shopping centers.
They mainly dispense Zimbabwe Gold (ZiG). International card acceptance can be intermittent.
Rely on US Dollar cash for most transactions.

Airport Services

Information on services available at the airport for travelers.

Traveler Benefits

Priority Pass offers independent airport lounge access globally.
Compensair assists with compensation for flight delays, cancellations, or denied boarding.
Check specific airport amenities upon arrival for further details.

Public & Religious Holidays

Impact on Services

Banks, government offices, and some businesses close or operate on reduced hours during public holidays.
Transportation services may see reduced frequency.
Plan your activities accordingly if your visit coincides with any of these dates.

Dates

New Year's Day (January 1), Robert Gabriel Mugabe National Youth Day (February 21).
Good Friday, Easter Saturday, Easter Sunday, Easter Monday (variable dates).
Independence Day (April 18), Workers' Day (May 1), Africa Day (May 25).

Confirm Opening Hours

Confirm opening hours for museums or attractions before you go. This helps avoid arriving at a closed venue, especially on public holidays.

Etiquette & Cultural Norms: Respectful Interactions in Bulawayo

Zimbabwe has a polite and conservative society. Observing local customs aids positive interactions.

Greeting Customs

A firm handshake with direct eye contact is a common and appropriate greeting. Men often shake hands with men, and women with women. In a mixed group, men typically wait for women to offer their hand first.

Verbal Greetings

Use formal greetings initially, like "Good morning" or "Good afternoon."
Learning a few Ndebele phrases (e.g., Sawubona for "hello") is greatly appreciated and fosters a warm connection.
Addressing elders with respect (e.g., "Mkhulu" for an elder man, "Gogo" for an elder woman in Ndebele) is an important cultural practice.

Appropriate Attire for Different Settings

Modest dress is generally preferred throughout Zimbabwe. Long shorts or trousers and t-shirts or shirts are acceptable for most casual settings.

Dress Code

When visiting churches or other religious sites, make sure your shoulders and knees are covered as a sign of respect.
Neutral colors (khaki, brown, green) are best for safari activities, as they blend into the environment and do not disturb wildlife.
Avoid overly revealing clothing in general public areas.

Dining & Tipping Practices

Traditionally, meals are eaten using the right hand, especially for Sadza. In restaurants, cutlery is provided.

Tipping Guidelines

Tipping is appreciated for good service (see section 2.3 for detailed tipping guidelines for restaurants, guides, and hotel staff).
Cutlery is available and commonly used in restaurants.
Observe how locals eat; often a good guide for dining etiquette.

Photography Ethics

Always ask for permission before taking photos of individuals, especially in rural areas or local markets. A polite gesture and a smile often suffice. Respect a refusal.

Important Restrictions

Avoid photographing military installations, government buildings, police personnel, or security forces. This can lead to serious issues.
Some cultural sites or museums may have specific restrictions on photography or may ask a small fee for cameras. Inquire before taking photos.
Avoid photographing children without obtaining consent from their parents or guardians.

Sensitive Topics & Taboos

Topics to Avoid

Generally avoid discussing local politics unless initiated by a local you know well and trust. The political landscape can be sensitive.
Be sensitive when discussing issues related to poverty or corruption. These are complex topics for locals.
Respect religious beliefs and practices; do not mock or criticize.

Unacceptable Actions

Do not offer bribes. If asked for one, politely refuse or ask for official documentation for any fees.
Public displays of affection are uncommon and may be seen as inappropriate.
Homosexuality is illegal in Zimbabwe and generally not accepted culturally. LGBTQ+ travelers should use extreme discretion and prioritize personal safety.

Gender Considerations

Women Travelers

Zimbabwe remains a largely conservative society.
Women should dress modestly to avoid unwanted attention, specifically in rural areas.
Solo female travelers are generally safe but should use common sense and avoid walking alone in isolated areas after dark.

General Public Conduct

Hygiene and cleanliness are highly valued.
Do not be afraid to ask locals if unsure about customs or situations.
Personal space is generally respected in public interactions.

Photography Consent

Always ask for permission before photographing people, especially children. A polite request shows respect and building trust.

Accessibility Information: Navigating Bulawayo with Mobility Needs

Travelers with mobility challenges or other accessibility needs may find navigating Bulawayo challenging due to limited infrastructure designed for accessibility.

Infrastructure Challenges

Bulawayo's infrastructure, including sidewalks, public buildings, and transportation, is generally not designed with accessibility in mind.

Limitations

Sidewalks can be uneven, broken, or non-existent in some areas, making wheelchair navigation difficult.
Many older buildings and public spaces lack ramps or lifts.
Kombis (minibuses) are not accessible due to steps and crowded conditions.

Accessible Options

Some newer or renovated hotels in Bulawayo may have accessible rooms or facilities. Always confirm these details directly with the hotel before booking.

Travel Planning

Major museums may have ramps at entrances, but access within older exhibits or to all levels can be challenging.
Many natural sites, like parts of Matobo Hills, call for navigating uneven terrain.
Private taxis or pre-arranged accessible tours would be necessary. Specialized tour operators might offer vehicles with ramps or lifts, but these needs specific arrangements and often come at a higher cost.

Services for Travelers with Visual or Hearing Impairments

Specialized services or signage for travelers with visual or hearing impairments are limited in Bulawayo.

Public Space Provisions

Public spaces do not typically have tactile paving.
Audio announcements are not widely available.
Sign language interpretation is not readily available.

Resources and Organizations Providing Accessibility Information

It is advisable to contact specialized travel agents who focus on accessible travel. They may have specific knowledge or contacts in Zimbabwe.

Seeking Support

Contact local disability organizations in Zimbabwe beforehand. They can give practical advice, recommend services, or connect you with local support.
Thorough research and direct communication with all service providers (hotels, tour operators, transport companies) are important.
Organizations like the National Council of Disabled Persons of Zimbabwe (NCDPZ) might offer guidance.

Important Considerations for Mobility

Environmental Factors

Uneven terrain outside city areas can present a barrier.
Heat and sun exposure need management during outdoor activities.
Water scarcity can influence public facilities and services.

Service Expectations

Expect limited specialized facilities for accessibility.
Local willingness to assist is often present, but formal infrastructure is limited.
Prioritize personal safety and planning for all movements.

Private Accessible Transport

If you have mobility challenges, arrange private, accessible transport. This has the most comfort and flexibility for getting around Bulawayo and its attractions.

Bulawayo Travel Tips