Getting Around Big Island. Public Transport, Taxis, Car Rental

Public Transportation

The Hele-On Bus, managed by the Administrative area of Hawaiʻi, is the island's only municipal bus service. It serves major towns, including Hilo, Kailua-Kona, and Waimea, and applies to some areas in the country areas. This fixed-route service means buses follow specific, pre-determined paths. The system includes an "Intra-Island" route connecting Hilo and Kona via Waimea and Daniel K. Inouye Highway.

Main hubs comprise the Moʻoheau Bus Terminal in Hilo and the Makaʻeo (Old Airport) Pavilion in Kona. You can locate up-to-date route maps and detailed schedules on the official Hele-On website (hawaiicounty.gov/departments/mass-transit).

Fares & Frequency

Single ride: $2.00 (exact cash fare required)
Day Pass: $4.00 for boundless rides
Monthly Pass: $40.00 (for extended stays)
Frequency varies; often hourly or less. Reduced on weekends/holidays.

Accessibility

Hele-On buses are generally wheelchair accessible, with ramps or lifts.

Planning Ahead

Consult schedules meticulously; missing a bus can mean long waits. Anticipate delays.

Luggage & Suitability

Not ideal for large luggage. Best for specific point-to-point travel rather than extensive sightseeing.

Taxis & Ride-Sharing

Taxi Services

Licensed taxis are marked with roof signs and company names.
Hailing available at airports, major hotels, and busy streets in Hilo/Kona.
Fares based on a meter; often more expensive in price than mainland U.S. Taxis.

Ride-Sharing Apps

Uber and Lyft operate mainly in Kailua-Kona and Hilo areas.
Availability may be limited in rural regions or late at night.
Follow standard ride-share safety measures (verify driver/vehicle).

Airport Taxi & Ride-Share Points

KOA Taxi Stands

Clearly marked at Ellison Onizuka Kona International Airport.

KOA Ride-Share Zones

Designated pick-up areas at Kona airport.

ITO Taxi Stands

Available at Hilo International Airport.

ITO Ride-Share Zones

Designated pick-up areas at Hilo airport.

Rental Options

Hiring a car is the most popular choice for travelers on the Volcano Island, offering unparalleled freedom to explore its vast landscapes.

Car Rental Information

Major international companies (Hertz, Avis, Budget, etc.) at KOA/ITO.
Valid driver's license (US or IDP) and major credit card needed.
Book well in advance, especially during peak season.
Highly recommended for exploring the island efficiently.

Specialty Rentals & Safety

Motorcycle/scooter rentals limited, mainly in Kailua-Kona.
Bicycle rentals available from local shops in major towns.
Jeep Wranglers/SUVs popular for greater clearance, check rental agreement for Mauna Kea summit restrictions.
Standard U.S. Driving laws apply; seatbelts are mandatory.

Road Conditions & Parking

Primary roads are well-maintained; some side roads are narrow/unpaved.
Speed limits generally 25-55 mph, lower than mainland U.S.
Frequent rain (Hilo side) and fog (Saddle Road) can make roads slippery.

Kailua-Kona parking can be challenging (metered/paid lots).
Many resorts charge daily costs for parking.
Never leave valuables visible in your car at trailheads/attractions.

Walking & Cycling

Pedestrian-Friendly Areas

Alii Drive in Kailua-Kona, Downtown Hilo. Parks like Hawaiʻi Volcanoes National Park offer designated walking trails.

Guided Tours

Walking tours available in Kona (history) and Hilo (art/history). Ranger-led programs in HVNP.

Cycling Safety

Limited dedicated bike lanes. Wear a Helmet, use lights, wear bright clothing. Stick to less-trafficked roads. Avoid Saddle Road.

Specialized Transportation

Beyond standard options, the Big Island offers specific means of transportation tailored for tours and unique experiences.

Tour Buses & Water Transport

Full-day or half-day excursions by tour companies.
Guided commentary and handy transport to numerous places.
No regular boat taxi services.
Charter boats available for fishing, snorkeling, diving, whale watching.

Unique Transport & Accessibility

No cable cars, funiculars, or equivalent unique transport systems.
Hawaiʻi Volcanoes National Park offers barrier-free trails/visitor centers.
Many resorts and newer attractions comply with ADA standards.
Hele-On buses are wheelchair accessible.

Accessibility Planning

Contact Ahead

Advised to get in touch with specific attractions and accommodations beforehand.

Confirm features and arrangements.

Specialized Providers

May offer accessible rental cars or transportation services.

For specific mobility needs.

Travel Comfort

Helps ensure comfort and enjoyment during your visit.

Arrange for a smooth experience.

Driving Conditions Summary

Roads & Hazards

Road conditions vary (well-maintained highways to narrow side roads).
Frequent rain and fog could influence the ability to see and road grip.
Watch for wild animals and slow-moving local drivers.

Navigational Tips

Limited cell service in remote areas; download offline maps.
Be cautious on one-lane bridges and narrow shoulders.
Parking can be challenging; consider early arrival for well-liked places.

Critical Safety Reminders

Always lock vehicles and keep valuable items out of view.
Rental car agreements may restrict driving to certain areas (e.g., Mauna Kea summit).
Avoid texting or by means of mobile phones while driving.
Exercise patience with other taxi drivers and adhere to local etiquette.

Check tire pressure regularly, especially if driving to higher altitudes.
Be aware of vog (volcanic smog) effects on air quality and visibility.
Do not pick fruit or plants from private property or protected areas.
Respect native Hawaiian culture and sacred sites.

Maximizing Your Experience

Strategic Driving

A rental car is the most flexible option for island exploration.
Plan routes considering microclimates and road conditions.
Keep your phone charged for navigation and emergencies.
Allow time for scenic halts and unplanned discoveries.

Alternative Transport

Utilize the Hele-On bus to budget-friendly specific trips.
Taxis and ride-shares function effectively for shorter, direct journeys in towns.
Consider bicycle rentals for verifying out the surroundings in safe areas.
Join guided tours for hassle-free transport to main attractions.