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Communication

Communication

Northern Tanzania, Tanzania

Local Connectivity

Vodacom, Airtel, and Tigo are the main mobile network operators in Tanzania. SIM cards are readily available for purchase at Kilimanjaro International Airport (JRO) or in Arusha town. A passport is necessary for registration.

Stay Connected

  • Data packages are affordable and convenient.
  • Consider an eSIM from Airalo for immediate access.
  • Portable WiFi devices from Solis Wi-Fi also offer options.

Internet Access

Wi-Fi is available in most hotels, lodges, and many restaurants/cafes in Arusha. Quality and speed vary. In some remote safari camps, Wi-Fi is limited to common areas or available for a fee.

Optimal Connection

  • Using a local SIM card for mobile data often works best.
  • Mobile data offers good coverage in and around Arusha.
  • Postal services are slower than digital communication.

Language Overview

Swahili (KiSwahili) and English are the two official languages of Tanzania. English is widely spoken in tourist areas, hotels, safari lodges, and by safari guides.

Swahili Engagement

  • Swahili is the national language, spoken by almost everyone.
  • Consider language learning with Rosetta Stone.

Swahili Phrases

Learning a few common Swahili phrases connects you with locals and shows respect for the culture.

Common Greetings & Words

  • Jambo (JAHM-boh): Hello (casual)
  • Asante (ah-SAHN-teh): Thank you / Asante sana: Thank you very much
  • Pole pole (POH-leh POH-leh): Slowly, slowly (for patience)

More Swahili Phrases

Everyday Use

  • Habari (hah-BAH-ree): Hello / How are you? (reply: Nzuri - good)
  • Karibu (kah-REE-boo): Welcome / You're welcome
  • Ndiyo (N-DEE-yoh): Yes / Hapana (hah-PAH-nah): No
  • Sawa (SAH-wah): Okay / Fine

Common & Departure

  • Hakuna Matata (hah-KOO-nah mah-TAH-tah): No worries
  • Lala salama (LAH-lah sah-LAH-mah): Good night
  • Kwaheri (kwah-HEH-ree): Goodbye
  • A Swahili phrasebook supports wider communication.

Business & Money Matters

Plan around local schedules and holiday observances.

Shop Hours

Shops and stores generally operate Monday to Saturday, from around 9:00 AM to 5:00 PM or 6:00 PM. Many close on Sundays.

Market Times

Markets open daily, often from early morning (around 7:00 AM) until late afternoon or early evening (around 6:00 PM).

Restaurant Schedules

Restaurant hours vary. Many open for lunch (noon-2:00 PM) and dinner (6:00 PM - 10:00 PM or later). Some cafes open earlier for breakfast.

Banking Access

Banks generally operate Monday to Friday, from 9:00 AM to 4:00 PM. Some branches also open on Saturday mornings (9:00 AM - 1:00 PM).

ATMs & Safety

  • ATMs are widely available in Arusha city center.
  • Accessible 24/7, but daytime use is safer.
  • For flight delays, seek compensation via Compensair.

Holiday Impact

Tanzania observes both Christian and Muslim holidays, as well as national holidays. During these times, banks, government offices, and some businesses may close or operate with reduced hours.

Planning Ahead

  • Examples: Easter, Eid al-Fitr, Nyerere Day.
  • Confirm opening times with accommodation/tour operator during low season.
  • Consider airport lounge access with Priority Pass for comfort.

Seasonal Schedules

Rainy Season Closures

  • Some lodges in remote safari areas might close.
  • Due to accessibility issues (muddy roads).
  • Or low visitor numbers (April-May).

Peak Season Adaptations

  • Dry season (June-October) experiences higher visitor numbers.
  • Advanced bookings are specifically important then.
  • Prices for accommodation and safaris can be higher.

Financial Planning

Carrying a small amount of local currency for immediate needs and tips is a good practice. Most larger establishments accept credit cards, but cash is king in local markets and smaller shops.

Etiquette & Local Norms

Respectful interaction with local cultures marks a positive and meaningful travel experience. Your actions express respect for the host country.

Greeting Customs

Always greet people before initiating a conversation or asking a question. A handshake is a common and polite greeting, especially when meeting someone for the first time or in a more formal setting.

Common Greetings

  • Use "Jambo" or "Habari" (How are you?).
  • Politeness and respect are highly valued in Tanzanian society.
  • A genuine smile is always welcome.

Appropriate Attire

Modest dress holds appreciation, especially outside major tourist areas and resorts. Avoid overly revealing clothing.

Dress Code Guide

  • For women: shoulders and knees covered, especially in local areas.
  • For men: long trousers preferred over shorts in formal settings.
  • Loose-fitting dresses or skirts (khangas/kitenges) are comfortable.

Dining & Photos

When eating traditional meals, notably ugali, use your right hand. When sharing food from a communal dish, take food from the portion closest to you.

Photography

  • Ask for permission before photographing individuals.
  • Some may ask for a small fee for photos; agree beforehand.
  • Avoid photographing military, government buildings, or police.

Sensitive Topics

Avoid public displays of affection, regardless of gender. Do not discuss politics or religion unless initiated by a local and you are comfortable with the conversation.

Social Norms

  • Avoid criticizing local customs or the government.
  • Tanzania is a conservative society; same-sex sexual activity is illegal.
  • LGBTQ+ travelers exercise discretion and respect local laws.

Religious Site Conduct

Before Entering

  • If visiting a mosque or church, dress respectfully.
  • Shoulders and knees covered.
  • Remove shoes before entering some religious sites.

During Visit

  • Keep voices low.
  • Follow any specific rules or guidance provided.
  • Be observant of local practices.

Interaction Practices

Verbal Interactions

  • Approach interactions with "pole pole" (slowly, slowly).
  • Patience is a valued quality.
  • Rushing may be perceived as impolite.

Non-Verbal Cues

  • Pointing directly with a single finger may be impolite.
  • Maintain an open and friendly demeanor.
  • Smile often and engage with curiosity.

Cultural Courtesy

Always approach interactions with "pole pole" (slowly, slowly). Patience is a valued quality, and rushing may be perceived as impolite.

Accessibility & Airport Services

Travelers with mobility challenges or other disabilities may find limited infrastructure. Prior planning supports a comfortable trip.

Mobility Infrastructure

Tanzania's infrastructure, including public transportation (dala-dalas, bajaj), sidewalks, and many older buildings, generally lacks accessibility features.

Navigation in Arusha

  • Navigating Arusha with mobility challenges presents difficulties.
  • Uneven pavements, crowded areas, and a lack of ramps or lifts are common.
  • Kilimanjaro International Airport (JRO) offers some accessibility features.

Accessible Services

Newer, higher-end safari lodges and hotels may offer some accessible rooms or facilities. Some safari vehicles undergo adaptation for wheelchairs.

Specialized Support

  • This adaptation requires prior arrangement with specialized tour operators.
  • Limited specialized services are available for visual or hearing impairments.
  • Traveling with a companion or experienced tour operator is advisable.

Resource Exploration

Consult specialized tour operators focusing on accessible travel in Africa. They offer specific recommendations for accommodations, transport, and activities.

Actions

  • Communicate all mobility needs well in advance when booking.
  • This supports comprehensive planning for varying needs.
  • Confirm accessible features directly with hotels and lodges.

Airport Services Overview

Kilimanjaro International Airport (JRO) is the main airport for Arusha and safari departures. It provides standard airport services.

Facilities & Assistance

  • Baggage handling and trolleys are available.
  • Currency exchange and ATMs are present.
  • Food and beverage options are found in the terminal.

Traveler Support

Information Desks

Airport information desks offer guidance and assistance to travelers upon arrival and departure.

Ground Transport

Pre-arranged transfers or airport taxis are available for transit to Arusha or other destinations.

Duty-Free & Shops

Limited duty-free and local souvenir shops are located within the terminal for last-minute purchases.

Support Resources

For specific accessibility inquiries, contacting your airline and tour operator well in advance of your trip is recommended. This enables them to make necessary arrangements.