Surabaya Travel Tips. Money, Safety, Culture

Communication

Staying connected and communicating effectively in Surabaya straightforward with modern technology and preparation regarding local languages.

Staying Connected

Local SIM cards (Telkomsel, XL, Indosat) available at airport or stores.
Wi-Fi widely available in hotels, cafes, malls. 4G/5G mobile data strong.
Pos Indonesia branches for domestic and international mail.

Language Barriers

Overcome language differences with awareness and translation tools.

Language Guidance

Official Language: The Indonesian language. Local Dialect: Javanese.
English proficiency varies; more common in tourist areas.
Translation Apps: Google Translate with offline pack highly useful.

Useful Phrases

Basic phrases a positive impression with locals.

Common Expressions

Halo (Hello) / Thank you (Thank you) / Tolong (Please).
Permisi (Excuse me/Sorry) / Maaf (Sorry) / Ya (Yes) / Tidak (No).
Berapa? (How much?) / Saya tidak mengerti (I don't understand).

Communication Aids

Tools and tips for smooth communication abroad.

Tools for Travelers

For seamless connectivity, explore Airalo eSIMs.
Portable Wi-Fi from Solis Wi-Fi keeps you online.
Language skills from Rosetta Stone improve interactions.

Communication Tips

Connectivity Notes

Download Google Translate offline pack for Bahasa Indonesia.
A polite smile overcomes many language gaps.
Use translation for menus and signs.
Engage with locals, they appreciate the effort.

Sim Card & Wi-fi

Local SIM registration your passport.
Telkomsel boasts widest coverage outside cities.
Hotels, cafes, malls offer free Wi-Fi.
4G LTE coverage strong in major cities.

Offline Translation

Download the Google Translate offline language pack for Bahasa Indonesia before your trip. This helps translate phrases even without an internet connection, proving useful when out and about.

Business Hours & Schedules

Timings can vary, especially for local businesses.

Typical Operating Hours

Hours for government, shops, and markets differ.

Banking & Atms

Local banks open weekdays, ATMs available 24/7.

Holiday Impact

Public and religious holidays change service availability.

Business Operating Hours

Know when government offices, shops, and restaurants open.

Opening Times

Government Offices/Banks: Monday-Friday, 8:00 AM - 4:00 PM.
Shops (Shopping Malls): Daily, 10:00 AM - 10:00 PM.
Local Shops/Markets: Vary widely, some early, some late.

Banking and Atms

Access your funds with widespread ATM availability.

Financial Access

Banks: Monday-Friday, typically 8:00 AM or 9:00 AM to 3:00 PM or 4:00 PM.
ATMs: Widely available 24/7 at bank branches, malls, mini-marts.
Cash for local vendors common.

Holiday Impact on Services

Major Holidays

Eid al-Fitr (Lebaran): Major holiday, business closures, busy transport.
Christmas, New Year's Day, Independence Day, Heroes' Day: Public holidays.
Domestic travel to Bali during Nyepi could experience disruptions.

Seasonal Changes

Seasonal closures less common in Surabaya.
Smaller family-run businesses close for short periods during major religious holidays.
Confirm hours for specific attractions.

Confirm Hours

Always confirm operating hours for particular sights or restaurants you plan to visit, especially during a public holiday. A quick check on their website or social media saves time.

Etiquette & Cultural Norms

Indonesians generally appreciate visitors observing their customs.

Greeting & Attire

Respectful greetings and modest dress show recognition of local culture.

Cultural Courtesies

Handshake common. Slight bow/nod polite for women greeting men.
Use titles: "Pak" for older men/authority, "Ibu" for older women/authority.
Modest dress: shoulders and knees covered, especially at religious sites.

Dining & Photography

Follow local dining norms and seek permission for photos.

Courteous Conduct

Dining: Use right hand for eating. Tipping appreciated for exceptional service.
Photography: Ask permission before photographing individuals.
Religious sites may prohibit photography or require permission.

Cultural Taboos

Be aware of actions and topics considered disrespectful.

Avoid These Actions

Head is sacred: avoid touching someone's head.
Feet are unclean: refrain from pointing feet at people or sacred spaces.
Left hand unclean: use right hand for giving/receiving items.

Sensitive Subjects

Approach conversations with care and discretion.

Discreet Conduct

Public displays of affection: minimal and discreet.
Politics/Religion: Avoid sensitive discussions, especially criticism.
Bargaining: polite and with a smile; avoid aggressive behavior.

Gender & Lgbtq+

Social Cues

Modesty in dress and behavior expected for women.
LGBTQ+ relationships not widely accepted culturally or legally.
Discretion advised in public spaces to avoid intrusive attention.

Respectful Travel

Cultural norms influence public interactions.
A polite smile bridges gaps.
Personal values respected.

Airport Services

Lounge Access

Priority Pass a comfortable airport lounge access.
Benefits for frequent travelers.
Offers a 10% commission and 30-day cookie.

Flight Compensation

Compensair helps with flight delays, cancellations, denied boarding.
Fixed commission per claim (€5-12).
30-day cookie duration for referrals.

Friendly Demeanor

When interacting with locals, a polite smile a long way. Even if you do not speak The Indonesian language well, a friendly demeanor bridges any language gaps.

Accessibility Information

Surabaya's urban infrastructure, like many cities in Southeast Asia, has challenges for travelers with mobility needs.

Mobility Infrastructure

Surabaya's infrastructure not designed with high accessibility standards.

Infrastructure Overview

Uneven sidewalks, narrow or obstructed paths.
Ramps and elevators not universal, especially in older buildings.
Traditional markets and some public spaces pose difficulties.

Accessible Spots

Newer developments offer more accessible experiences.

Easy Access

Newer shopping malls, modern hotels, recently developed public parks more accessible.
Features ramps, elevators, and accessible restrooms.
Taxis and ride-hailing (GrabCar) more flexible than public buses.

Impairment Support

Limited dedicated services for visual or hearing impairments.

Assistance Guidance

Limited dedicated services for travelers with visual or hearing impairments.
Public announcements usually in Bahasa Indonesia only.
Travel with a companion or arrange assistance from people in the area.

Accessibility Resources

Online information can be limited; seek first-hand accounts.

Information Sources

Consult online forums or specialized travel blogs from disabled travelers.
Local disability organizations might specific guidance upon inquiry.
Priority Pass a comfortable airport experience.

Hotel Bookings

For travelers with mobility challenges, consider booking hotels known for their modern facilities and access. Call ahead to confirm particular characteristics like accessible rooms and wheelchair ramps.

Surabaya Travel Tips