Surabaya Travel Resources. Apps, Maps, Emergency Contacts

Digital Resources

Essential Apps

Gojek
This Indonesian "super-app" is indispensable. Use it for ride-hailing (GoRide for motorcycles, GoCar for cars), food delivery (GoFood), and various other services.
Grab
A competitor to Gojek, offering similar ride-hailing (GrabBike, GrabCar) and food delivery (GrabFood) services. It is wise to have both installed.
Google Maps
For navigation, finding directions for walking, driving, and public transport routes. Download offline maps for Surabaya and surroundings.
Google Translate
Extremely beneficial for overcoming language barriers. Download the Indonesian language pack for offline use.
Traveloka
A popular Indonesian app for booking flights, hotels, and activities, often offering competitive local deals.

Websites & Media

Official Indonesian Immigration Website
Check the latest visa regulations and apply for an e-VoA if eligible. Stay updated on entry requirements.
Official KAI (Kereta Api Indonesia) Website
For comprehensive train schedules, station information, and booking details if you prefer a web browser.
Social Media Accounts
Seek local tourism boards on platforms like Instagram (e.g., 'Wonderful Indonesia' or 'Surabaya Tourism'). These accounts often share visual inspiration and event updates.
Podcasts & Digital Content
Before or during your trip, find travel podcasts or online documentaries about Indonesia or Java for cultural and historical insights.

Print Resources

Guidebooks & Maps

General guidebooks on Indonesia or Java offer overviews of Surabaya's attractions, culture, and practicalities. Look for recently updated editions. Consider a waterproof travel map of Indonesia or a specific map of Java/Surabaya.

Destination Literature

Reading a general history of Indonesia, like 'Indonesia: A Brief History' by Merle Calvin Ricklefs, offers context for Surabaya's national development role. Classic accounts like 'The History of Java' by Thomas Stamford Raffles present historical and cultural insights. Novels by Indonesian authors (e.g., Pramoedya Ananta Toer's Buru Quartet) provide cultural context.

Local Publications

If available, local English-language newspapers or magazines can present current events, local insights, cultural event listings, and dining recommendations. Check large hotels or expat-friendly cafes for availability.

Emergency & Medical Information

Immediate Contacts & Care

General Emergency (Police, Ambulance, Fire): 112 (Universal emergency number within Indonesia).
Ambulance: 118 or 119 (Direct lines for medical emergencies).
Mitra Keluarga Hospital Surabaya: Jalan Satelit Indah II, Surabaya. Known for comprehensive services.
Siloam Hospitals Surabaya: Jalan Raya Gubeng, Surabaya. A reputable private hospital.

Procedures

Embassy & Consulate: For U.S. citizens: U.S. Consulate General in Surabaya, Jalan Citra Raya Niaga No. 2, Phone: (+62) 31 2975300. Have contact for your own embassy/consulate.
Lost Documents: Report loss to local police immediately; obtain a police report. Reach out to your embassy/consulate without delay for emergency travel documents.
Natural Disaster Protocols: Indonesia is prone to earthquakes. Familiarize yourself with hotel evacuation procedures. Monitor local news and official advisories (e.g., volcanic activity affecting air travel).