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Communication

Communication

Northeast Vietnam, Vietnam

Local SIM Cards

Viettel, Mobifone, and Vinaphone are major networks. Viettel generally has the widest coverage. Purchase at Cat Bi International Airport, official stores, or phone shops. Your passport is documentation. Data packages are affordable, for example, 5-10 USD for a month of unlimited or high-GB data.

Options

  • Providers: Viettel, Mobifone, Vinaphone.
  • Affordable: Data plans are economical.
  • eSIMs: Some international ESIM providers like Airalo offer immediate connectivity.

Internet & Wi-Fi Access

Wi-Fi is widely available and typically free in hotels, guesthouses, cafes, and restaurants. Connection speed is usually good. Public Wi-Fi is less common, and security is a consideration. Portable Wi-Fi devices, such as those from Solis Wi-Fi, offer a personal hotspot.

Availability

  • Hotels: Free Wi-Fi at most stays.
  • Cafes: Connect at local eateries.
  • Portable: Consider a personal hotspot device.

Language & Translation

Vietnamese is the official language. English is spoken by staff in major hotels, some restaurants in tourist areas, and by tour guides. It is less common among local vendors or in non-touristy areas.

Translation Aids

  • Google Translate: For real-time text, voice, and sign translation.
  • Phrasebook: A small physical phrasebook for common phrases.
  • Language Learning: Rosetta Stone can assist with basic Vietnamese phrases.

Postal Services

Vietnam Post (Bưu điện Việt Nam) is the main post office. It is near the Opera House. It offers domestic and international mail and parcel services for your communication needs.

Services Available

  • Domestic Mail.
  • International Mail.
  • Parcel Services.

Essential Phrases

Common Greetings

  • Hello: Xin chào (sin chow)
  • Thank you: Cảm ơn (gam uhn)
  • Goodbye: Tạm biệt (tam bee-et)
  • Yes/No: Vâng/Không (vuhng / kohng)

Useful Phrases

  • Excuse me/Sorry: Xin lỗi (sin loy)
  • How much?: Bao nhiêu? (bow nyoo?)
  • Water: Nước (nuhk)
  • Delicious: Ngon (ngon)

Local Engagement

Even a few basic Vietnamese words go a long way. Locals appreciate the effort, and it often leads to warmer interactions. A smile bridges many gaps.

Business Hours & Schedules

Daily Operations

Typical operating hours for various businesses ensure you manage your schedule effectively.

Banking & ATMs

Banks generally operate Monday to Friday. ATMs are available 24/7 at banks, convenience stores, and major commercial areas.

Holiday Impact

Religious and public holidays can affect business hours and transport services.

Travel Contingencies

Unexpected travel disruptions can occur. Knowing your options can mitigate their impact. For flight delays or cancellations, consider services that assist with compensation.

Flight Compensation

  • Delays: Seek compensation for significant flight delays.
  • Cancellations: Assistance for cancelled flights.
  • Compensation Partner: Compensair assists with claims.

Airport Lounge Access

Elevate your airport experience. Airport lounges offer a quiet space, amenities, and often complimentary food and drinks, enhancing your pre-flight time.

Lounge Benefits

  • Comfort: Relax in a quiet setting.
  • Amenities: Food, drinks, Wi-Fi.
  • Access: Priority Pass for frequent travelers.

Public Holidays

Major Holidays

  • Tet Nguyen Dan (Lunar New Year): Late Jan / early Feb; most businesses close for a week.
  • Reunification Day (April 30) & International Labor Day (May 1): A combined holiday, popular travel period.
  • National Day (September 2): A national holiday, expect busy travel.

Other & Seasonal

  • Hung Kings' Commemoration Day: 10th day of 3rd lunar month; a public holiday.
  • Seasonal closures: Low season (summer) may have reduced hours due to demand or typhoon risks.
  • Check specific dates for public holidays as they vary year to year.

Holiday Awareness

Check specific dates for public holidays as they vary year to year. Tet Nguyen Dan especially impacts travel and business operations, often causing significant closures and higher prices.

Etiquette & Cultural Norms

Greetings

A polite 'Xin chào' is a general greeting. A slight head nod or bow shows respect, especially to elders. Use appropriate titles if you know them: 'Anh' for older male, 'Chị' for older female, 'Em' for younger.

Interaction

  • Polite Greeting: "Xin chào"
  • Respect: Slight nod or bow
  • Titles: Use appropriate terms

Attire Guidelines

Modest dress is generally preferred, especially outside beaches or pool areas. Avoid overly revealing clothing in public. When visiting religious sites, covered shoulders and knees are necessary for all.

Dress Code

  • Religious Sites: Cover shoulders, knees.
  • General Public: Modest dress.
  • Footwear: Remove shoes before entering homes/temples.

Photography Protocol

A smile and gesture with your camera are often understood. Generally allowed at religious sites, but be respectful and avoid flash during ceremonies. Some areas may prohibit photography.

Restrictions

  • Photos: Ask permission first.
  • Do not photograph military/government buildings.
  • Avoid intrusive photography or photos of vulnerable people.

Dining Etiquette

Do not stick chopsticks upright in a bowl of rice; this resembles incense in a funeral offering. Offer food to others, especially elders, first. When toasting, use two hands to hold your glass if toasting with an elder or superior.

Table Manners

  • Chopsticks: Place them flat.
  • Sharing: Offer food.
  • Toasting: Use two hands with elders.

Cultural Taboos

Actions to Avoid

  • Do not touch people's heads.
  • Do not point with your feet or show soles towards people/altars.
  • Keep public displays of affection minimal.

Sensitive Discussions

  • Avoid discussing sensitive political topics.
  • Do not throw money at vendors; hand it respectfully.
  • Religious Sites: Do not touch altars or turn back to Buddha statues.

Social Norms & Inclusivity

Gender

  • Vietnamese society is generally conservative.
  • Traditional roles persist despite legal equality.
  • Public displays of affection are not common.

Lgbtq+

  • Homosexuality is not illegal.
  • Same-sex marriage tolerated but not legally recognized.
  • Haiphong is less liberal than Hanoi; public displays might draw stares.

Mindful Interactions

Cultural sensitivity transforms a trip into an exchange. Your mindful approach leaves a positive impression and fosters genuine connections with the local community.

Accessibility Information

Travelers with mobility challenges or other special needs may find some aspects of Haiphong challenging.

Infrastructure Limitations

Vietnam's infrastructure, including Haiphong, generally lacks comprehensive accessibility features. Sidewalks are often uneven, cluttered, or non-existent. Public transport is not typically wheelchair accessible.

Challenges

  • Sidewalks: Uneven and obstructed.
  • Transport: Limited accessibility.
  • Buildings: Many older ones lack ramps.

Accessible Travel

Many historical sites have steps. Museums and modern shopping centers might offer more accessibility. Private taxis or Grab cars are the most feasible options. Consider hiring a private vehicle with a driver for flexibility.

Getting Around

  • Modern Sites: Some offer better access.
  • Private Taxis: Most flexible.
  • Hired Driver: For personalized travel.

Sensory Support

Limited specialized services exist for travelers with visual or hearing impairments. It is helpful to travel with a companion or rely on apps and pre-arranged assistance for navigation and communication.

Assistance Methods

  • Companion travel is beneficial.
  • Rely on apps for navigation and translation.
  • Pre-arrange assistance with providers.

Resources for Information

Consult specialized travel agencies that focus on accessible travel to Vietnam for tailored advice and arrangements. Online forums and groups for disabled travelers may offer peer advice and practical tips.

Information Sources

  • Specialized travel agencies.
  • Online forums and support groups.
  • Peer advice from experienced travelers.

Planning Ahead

Thorough research and pre-arrangement of services are advisable for travelers with accessibility needs. Communicate your requirements clearly to hotels and tour operators in advance.