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Public Transportation

Public Transportation

Hawaii, USA

Hele-On Bus: Overview and Service

The Hele-On Bus serves as a lifeline for residents, connecting major towns like Kailua-Kona, Hilo, Waimea, and the Volcano area. Service within Kailua-Kona is limited compared to major cities. Routes often run along the main coastal road (Aliʻi Drive) and connect to shopping centers and the airport. The system does not provide extensive coverage within neighborhoods or direct access to many tourist attractions outside of main town centers.

Official route maps and schedules are available on the Hele-On Bus website. This website is your best resource for planning bus travel. Hubs in Kona include Kona International Airport (KOA), Kona Commons Shopping Center, and the Kailua-Kona Public Library area downtown.

Fares and Frequency

  • Fares: Standard adult fare is $2.00 per ride. Seniors, youth, persons with disabilities pay $1.00.
  • Passes: Day Pass costs $6.00 (unlimited rides for a full day). Monthly Pass is available for $60.00.
  • Payment: Exact cash fare only. Drivers do not carry change.
  • Frequency: Buses generally run hourly or every two hours on main routes. Reduced service on weekends and holidays.

Accessibility

Hele-On buses are generally wheelchair accessible, with ramps or lifts to accommodate passengers with mobility needs.

Route Maps

Always consult the official Hele-On website for the most current schedules and any route changes before you travel.

Navigation Tip

Be patient; buses can sometimes run late. Plan your day around the bus schedule, especially for return trips, as the frequency is low. The Hele-On bus is a budget option mainly for point-to-point travel.

Taxis & Ride-Sharing

Taxis
  • Licensed taxis appear as white vans or sedans with "Taxi" signs.
  • Find them at KOA, major hotels, or designated stands downtown.
  • Fares are metered. Expect high costs for longer distances (KOA to downtown Kona $30-$50). Most accept cash and credit cards.
Ride-Sharing
  • Uber and Lyft are widely available in Kailua-Kona.
  • Often competitive pricing, sometimes slightly less than traditional taxis.
  • Safety: Confirm driver/vehicle details match the app before entering. Share trip details.

Airport/Station Taxi Arrangements

Taxi Stands

Designated outside KOA baggage claim.

Ride-Share Pick-up

Clearly marked zones at KOA.

Hailing

Less common to hail on street, call dispatch.

Convenience

More flexible than public buses, especially for direct routes or late-night travel.

Rental Options

Self-driving offers the most flexibility for exploring the Big Island.

Car Rental

  • Requirements: Valid driver's license (U.S. Or IDP), major credit card. Minimum age 21 (surcharges for 21-24).
  • Companies: Avis, Budget, Enterprise, Hertz, National, Alamo, Thrifty, Dollar all operate at KOA.
  • Procedures: Book well in advance, especially during peak season, due to high demand.
  • Shuttles transport to rental car lots from the terminal.

Driving Laws & Road Conditions

  • Driving Laws: U.S. Laws apply. Drive on the right. Seatbelts mandatory. Hands-free cell phone use only.
  • Road Conditions: Generally good, but some narrow, winding, or steep inland. Watch for lava rock, potholes, animals.
  • Special Roads: Saddle Road (Hwy 200) is well-maintained but foggy. Some remote areas or Mauna Kea summit need 4x4.
  • Parking: Can be challenging downtown. Metered street parking and paid lots. Resort parking can be expensive.

Other Rental Options

  • Motorcycle/Scooter Rentals: Limited options. Some local businesses offer scooters for short-distance town travel.
  • Bicycle Rentals: No large-scale public bike-sharing. Several local shops in Kailua-Kona offer bicycle rentals (road, mountain, cruisers) by hour/day/week. Good for Aliʻi Drive.
  • Specialty Vehicles: Tuk-tuks or jeepneys are not common forms of transport in Kona.
  • Accessibility Services: Major resorts/attractions often offer some accessibility. Hele-On buses are wheelchair accessible. Accessible vehicle rentals may be an option.
  • Contact specific attractions, tours, accommodations in advance to confirm accessibility.
  • Always lock your vehicle and do not leave valuables visible, especially at trailheads, beach parking, or overlooks. Car break-ins are a known issue.

Walking & Cycling

Pedestrian-Friendly Areas

Aliʻi Drive: Main thoroughfare, scenic coastal walk. Flat and walkable for miles. Kona Historic Village: Compact and walkable for shops and attractions like Huliheʻe Palace.

Walking Tours

Several local companies offer guided walking tours focusing on Kona's history, coffee heritage, or culinary scene. Self-guided tours are easy with maps and online resources.

Cycling Safety

Dedicated bike lanes are limited. Cyclists often share roads with vehicles. Aliʻi Drive is popular but traffic can be heavy. Wear a Helmet, use lights, be aware of traffic.

Specialized Transportation

Beyond standard options, some specialized transportation types cater to specific needs or tours.

Tour Buses & Water Transport

  • Tour Buses: Various companies offer full-day/half-day bus tours from Kona (Volcanoes National Park, Waimea, coffee farms).
  • No hop-on-hop-off bus service specific to Kailua-Kona.
  • Boat Taxis: No regular boat taxi service. Water transportation is mainly for guided tours (snorkeling, diving, fishing charters).
  • Water transportation departs from Kailua Pier or Honokohau Harbor.

Unique & Accessible Transport

  • No cable cars, funiculars, or other unique local transport systems like those in some other destinations.
  • Accessibility Services: Many major resorts and attractions offer some level of accessibility.
  • Hele-On buses are accessible for wheelchair users.
  • Renting an accessible vehicle may be an option through specialized companies.

No-Go Areas for Pedestrians and Cyclists

Major Highways

Avoid walking or cycling on major highways outside of designated shoulders or paths.

Especially at night due to lack of lighting and high speed limits.

Remote/Unpaved Roads

Generally not suitable for standard road bikes. May be unsafe for pedestrians.

Due to vehicle traffic and lack of shoulders.

Safety First

Always prioritize your safety. Adhere to local traffic rules and signage.

Be aware of your surroundings at all times.

Walking Tour Options

Guided Tours
  • Explore Kona's history with local experts.
  • Learn about Kona's famous coffee heritage.
  • Discover the culinary scene on food-focused walks.
Self-Guided Exploration
  • Use maps and online resources for historical markers.
  • Enjoy the many free beaches and coastal paths.
  • Stroll through downtown Kona at your own pace.

Important Accessibility Note

  • While efforts towards accessibility are present, certain natural terrains or older establishments may pose challenges.
  • Always call ahead to attractions, tour operators, and accommodations.
  • Confirm that their accessibility features meet your specific needs.
  • Research specific routes or paths if you have mobility requirements.
  • Some historical sites might have uneven surfaces or stairs.
  • Beach access points vary in accessibility.
  • Many hiking trails are unpaved and rugged.
  • Public transport outside Hele-On is limited for accessibility.

Final Transportation Tip

While public transit and ride-sharing are options, renting a car truly unlocks the Big Island's vast and diverse landscapes, offering the freedom to explore at your own pace.

Book your rental car well in advance, especially for peak travel seasons.