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Practical Information

Practical Information

Turkmenistan

Communication: SIM & Internet

Obtaining a local SIM card is difficult due to strict registration. Internet access is mainly in major hotels, often slow and censored.

Connectivity Details

  • Local SIM cards are generally not a practical option for short-term visitors.
  • Hotel Wi-Fi may incur extra costs and be unreliable.
  • Internet in Turkmenistan is heavily censored; many international sites are blocked.

Language & Translation

Turkmen is the official language. Russian is widely spoken in Ashgabat. English proficiency is limited outside of hotels and tour operators.

Language Resources

  • Have an offline translation app (e.g., Google Translate with Turkmen/Russian).
  • A small Russian phrasebook helpful for basic interactions.
  • Tour operators may offer emergency phone access.

Digital Communication Tools

Consider alternative communication methods. Portable Wi-Fi and eSIM options can offer more reliable connectivity than local SIM cards.

Connectivity Solutions

  • Airalo offers eSIM options for international data.
  • A portable Wi-Fi device from Solis Wi-Fi is an option.
  • For language learning, Rosetta Stone is a resource.

Postal Services & VPN

Turkmenistan Post is the national service, but international mail can be slow. A VPN is highly recommended for internet access.

Considerations

  • Sending international mail can be unreliable.
  • A VPN is recommended to access blocked content.
  • Download and configure your VPN before arriving in Turkmenistan.

Essential Phrases

Turkmen Phrases

  • Hello: Salam
  • Goodbye: Sag boluň
  • Thank you: Sag boluň
  • How much?: Näçe?

Russian Phrases

  • Hello: Zdravstvuyte
  • Goodbye: Do svidaniya
  • Thank you: Spasibo
  • How much?: Skol'ko?

Smart Communication

Offline resources and a VPN are your best tools for staying connected and informed in Turkmenistan.

Business Hours & Schedules

General Hours

Government offices usually operate Monday-Friday, 9 AM - 6 PM. Shops and bazaars are generally open from morning until late afternoon or early evening.

Banking & ATMs

Banks are open generally Monday-Friday, 9 AM - 5 PM. ATMs are at major hotels, some banks, and shopping centers. Reliability varies.

Holiday Impact

During public holidays, government offices, banks, and some businesses may be closed or have reduced hours. Public transport usually operates.

Seasonal Schedules

No widespread seasonal closures affect major tourist attractions or services. However, smaller businesses may adapt hours.

Operating Adjustments

  • Some small businesses might close for personal holidays.
  • Reduced hours may occur during extreme summer heat.
  • Winter cold might also affect outdoor market hours.

Public Holidays

national and religious holidays may impact services. Confirm dates with your tour operator as some are based on the Islamic calendar.

Important Dates

  • Nowruz (Spring Equinox/Persian New Year): March 21-22.
  • Independence Day: September 27.
  • Neutrality Day: December 12.

Airport Services

Airport Lounges

  • Priority Pass offers airport lounge access.
  • Enjoy comfort and amenities before your flight.
  • Access independent lounges globally.

Flight Compensation Services

  • For flight delays or cancellations.
  • Compensair helps with compensation claims.
  • Service for denied boarding situations.

Etiquette & Cultural Norms

Turkmenistan is a conservative society with unique social norms.

Greeting Customs

Show respect by greeting elders first, often with a slight bow of the head. Gender-specific greetings are common.

Greeting Details

  • Men offer a firm handshake to other men.
  • Women may offer a handshake to other women or close male friends.
  • Wait for a woman to offer her hand first when greeting men.

Appropriate Attire

Modest dress is advisable for all travelers, especially women. Shoulders and knees should be covered. Avoid overly revealing clothing.

Clothing Guidelines

  • Cover shoulders and knees in general.
  • For religious sites, women cover heads, shoulders, and knees; men wear long trousers.
  • Remove shoes before entering mosques.

Dining & Tipping

Accept hospitality readily. Not refusing food or drink without a strong reason is a sign of respect. Tipping is not traditional in local eateries.

Food & Service

  • Do not place bread on the floor or upside down.
  • Wait to be seated in restaurants.
  • 5-10% tip acceptable in upscale restaurants if service charge not included.

Photography Permissions

Be extremely cautious and respectful. Do not photograph government buildings, military installations, or uniformed personnel.

Photography Rules

  • Adhere to "no photography" signs at specific public areas.
  • Always ask for permission before photographing individuals.
  • Be discreet with your camera in general.

Sensitive Topics & Taboos

Discussion Avoidance

  • Avoid discussing Turkmenistan's politics or human rights in public.
  • Do not openly criticize the government or local way of life.
  • This is a highly sensitive topic and can lead to problems.

Social Norms

  • Public displays of affection between couples are uncommon.
  • Be respectful of Islamic customs and traditions.
  • Familiarize yourself with local etiquette to avoid misunderstandings.

Gender & LGBTQ+ Information

Gender Considerations

  • Turkmenistan is a patriarchal society.
  • Solo female travelers should dress modestly and be aware of surroundings.
  • Ashgabat is generally safe in terms of crime.

LGBTQ+ Travel

  • Homosexuality is illegal in Turkmenistan.
  • Public displays of affection are not tolerated.
  • Discretion is very important for LGBTQ+ travelers.

Cultural Sensitivity

Adhering to local customs and being mindful of sensitive topics will facilitate positive interactions during your visit.

Accessibility Information

Accessibility infrastructure for travelers with mobility challenges is very limited in Ashgabat and throughout Turkmenistan.

Infrastructure Limitations

Most public buildings, transportation, and sidewalks are not designed for easy access for wheelchairs or those with mobility impairments.

Common Challenges

  • Ramps and accessible restrooms are rare outside luxury hotels.
  • Public transportation is not accessible.
  • Sidewalks may lack smooth surfaces or ramps at crossings.

Accessible Attractions & Transport

Newer, larger hotels and modern shopping centers might have elevators and ramps, but consistency across the city is limited.

Options & Considerations

  • Luxury hotels are most likely to offer some accessible features.
  • Private car hire with a tour operator is the only feasible transport.
  • Attraction accessibility varies significantly; prior inquiry is wise.

Services for Impairments

No specific services or infrastructure exist for travelers with visual or hearing impairments. Information is rarely available in Braille or sign language.

Support Limitations

  • Information is not typically provided in Braille.
  • Sign language interpretation is not a standard service.
  • Communication relies heavily on spoken language.

Planning Resources

General information on accessibility in Turkmenistan is scarce. Direct communication with your chosen tour operator is important.

Pre-Trip Advice

  • Contact tour operators specializing in accessible travel for specific needs.
  • Such services might be very limited for Turkmenistan.
  • Thorough prior research for accommodations.

General Advice for Accessibility

Detailed Inquiry

Communicate your specific accessibility needs to your tour operator well in advance.

Personal Assistance

Consider traveling with a companion for personal assistance.

Flexibility

A flexible approach to touring may be helpful given infrastructure limitations.

Accessibility Summary

Thorough planning and direct communication with a tour operator are essential for travelers with accessibility needs.