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Staying Connected

Staying Connected

Taiwan

Mobile Connectivity

Chunghwa Telecom, Far EasTone, and Taiwan Mobile are the main mobile operators in Taiwan. All offer reliable coverage.

SIM Card & eSIM Options

  • SIM Cards: Purchase at major airports (TPE/KHH) or convenience stores. Tourist plans offer unlimited data for set days (NT$300-1000).
  • eSIMs: Growing in popularity, no physical SIM card needed. Activate service upon arrival. Airalo eSIMs
  • Portable Wi-Fi Hotspots: Rent at airports or from providers. Solis Wi-Fi

Internet Access

Wi-Fi is widely available and generally reliable throughout Taiwan. Most hotels, B&Bs, cafes, restaurants, and visitor centers offer free Wi-Fi for their guests.

Wi-Fi & Hotspots

  • ITaiwan Wi-Fi: Free public service available in many public spaces. Registration is needed.
  • Postal Services: Taiwan Post offices are available in major villages like Shuishe.
  • Language learning: Rosetta Stone can assist.

Language & Translation

Mandarin Chinese (國語) is the official language. Taiwanese Hokkien is also widely spoken, notably by older generations. English proficiency varies.

Translation Aids

  • Google Translate app: Download offline Mandarin pack for text and voice translation. Picture translation helps with menus or signs.
  • Important Phrases: Learn basic greetings and questions to aid interactions.
  • Locals appreciate the effort, even if pronunciation is not perfect.

Essential Phrases

A few basic phrases to help you communicate:

Mandarin Basics

  • Hello: Nǐ hǎo (你好)
  • Thank you: Xièxiè (謝謝)
  • How much?: Duōshǎo qián? (多少錢?)

Money & Local Customs

Banking & ATMs

  • ATMs are widely available in convenience stores, banks, and tourist hubs.
  • Most ATMs accept international cards (Cirrus, Plus, Visa, Mastercard).
  • Banks: Generally open Monday to Friday, 9:00 AM to 3:30 PM.
  • Currency exchange is available at banks and some large hotels.

Etiquette Pointers

  • Burping at the table: Generally considered impolite.
  • Feet: Do not point with your feet or step over people.
  • Politics: Avoid discussing Taiwan's political status.
  • Gift-giving: Avoid sharp objects, clocks, or handkerchiefs (negative symbolism).

Travel Tip

Practice a few basic Mandarin phrases before you go. Locals appreciate the effort, even if your pronunciation is not perfect.

Operating Hours

Know what to expect for opening and closing times for various services and attractions.

Shopping & Dining

Shops generally operate from 10:00 AM to 9:00 PM, often later in Ita Thao street market. Convenience stores are 24/7.

Restaurants

Lunch service typically runs from 11:30 AM to 2:00 PM. Dinner service begins around 5:30 PM and continues until 9:00 PM. Street food stalls may have longer hours.

Attractions

Most attractions, like temples and visitor centers, typically open from 8:00 AM to 5:00 PM or 9:00 AM to 6:00 PM. Temple grounds may have longer hours.

Banking & ATMs

ATMs are widely available in convenience stores (7-Eleven, FamilyMart), banks, and major tourist hubs in Shuishe and Ita Thao.

Accessing Funds

  • Most ATMs accept international cards (Cirrus, Plus, Visa, Mastercard).
  • Banks: Generally open Monday to Friday, from 9:00 AM to 3:30 PM.
  • Post Offices: Typically open Monday to Friday, 8:30 AM to 5:00 PM.

Holiday Schedules

Taiwan observes various national and traditional holidays. Services like banks and government offices may close on these days.

Holiday Travel

  • Public transport might operate on holiday schedules with reduced frequency.
  • Tourist attractions generally remain open but can become extremely crowded.
  • Major Holidays: Lunar New Year, 228 Peace Memorial Day, Dragon Boat Festival, Mid-Autumn Festival, National Day.

Seasonal Operations

Seasonal Adjustments

  • Some outdoor activities or less popular attractions might have reduced hours or close during the low season (e.g., typhoon season).
  • Always check official websites or call ahead to confirm operating hours before your visit.
  • If traveling during a major Taiwanese holiday, expect higher accommodation prices and crowded sites. Book in advance.

Planning Ahead

  • Verify specific opening hours for any site on your itinerary.
  • Be mindful of weather-related closures, especially during typhoon season.
  • When in doubt, local visitor centers can provide current information.

Holiday Travel Alert

If you travel during a major Taiwanese holiday, expect higher prices for accommodation and crowded conditions at popular sites. Book everything well in advance.

Cultural Etiquette

Social Interactions

A simple "Nǐ hǎo" (你好 - hello) welcomes interactions. Politeness and respect, especially towards elders, are highly valued in Taiwanese society.

Dress & Greetings

  • A slight bow is customary but not strictly for foreigners.
  • Casual wear for most public spaces. Dress modestly (covered shoulders and knees) when visiting temples.
  • Remove your shoes before entering homes or some traditional spaces, as customary.

Dining Protocol

Understand local dining habits for a pleasant experience.

Table Manners

  • Burping at the table is generally considered impolite.
  • Slurping noodles or soup is acceptable and sometimes shows enjoyment.
  • Tipping is not customary or expected in Taiwan. Do not feel obliged.

Photography Guidelines

Be mindful when taking photos to respect privacy and sacredness.

Camera Courtesy

  • Public spaces: Generally fine. Avoid intrusive photography, especially of children or those in private moments.
  • Temples: Avoid flash during ceremonies. Do not photograph people praying without explicit permission.
  • Do not climb on historical or religious monuments for photos. This shows disrespect.

Sensitive Topics

Avoid potential misunderstandings by being aware of cultural sensitivities.

Things to Avoid

  • Politics: Avoid discussing Taiwan's political status or its relationship with mainland China.
  • Numbers: The number 4 (四, sì) sounds like death (死, sǐ) and is sometimes avoided.
  • The number 8 (八, bā) sounds like wealth (發, fā) and is considered lucky.

Gender & Inclusivity

Gender Safety

  • Taiwan is generally progressive.
  • Women travelers typically feel safe traveling alone.
  • Solo female travel is a common practice in Taiwan.

LGBTQ+ Friendly

  • Taiwan is very LGBTQ+ friendly. First country in Asia to legalize same-sex marriage.
  • Sun Moon Lake is generally welcoming, though it is a more rural, family-oriented destination.
  • Expect an accepting atmosphere across the country.

Airport Services

Traveler Comforts

  • Priority Pass: Lounge access for frequent travelers.
  • Compensair: Helps receive compensation for flight delays or cancellations.
  • On-site SIM cards available at major airports (TPE/KHH).

Additional Conveniences

  • Portable Wi-Fi devices are available for rent at airports.
  • Information desks offer guidance upon arrival.
  • Currency exchange services are common in airport terminals.

Communication Tip

Carry a small notebook and pen. Write down phrases or names of places, or have locals write down directions for you. This helps overcome language barriers.

Accessibility Insights

Accessibility is improving, but planning helps for travelers with mobility needs.

Mobility Infrastructure

Accessibility infrastructure is developing but can be inconsistent, especially in older areas or smaller towns.

General Access

  • Newer buildings, major train stations (HSR), and some newer attractions are generally more accessible with ramps and elevators.
  • Xiangshan Visitor Center is very accessible, featuring wide paths and ramps.
  • Buses: Some newer Nantou buses may offer low-floor access or have ramps, but not all.

Accessible Options

Find suitable options for exploring around the lake.

Lake & Transport

  • Ferries: Piers generally have ramps, but check with ferry operators for specific boat accessibility.
  • Cycling Path: Some sections of the cycling path are very smooth and flat, making them suitable for adapted bicycles or wheelchairs.
  • Inquire in advance about accessible bus routes.

Sensory Accessibility

Information may require direct inquiry.

Visual & Hearing

  • Major visitor centers may offer audio guides or tactile maps.
  • Assistance dogs are generally accepted, but it is advisable to check with accommodations beforehand.
  • For hearing impairments, written information can often be provided.

Information Sources

Seek information from official sources for the most accurate details.

Official Guidance

  • The Taiwan Tourism Bureau website may have information on accessibility.
  • Contact local visitor centers directly for specific Sun Moon Lake accessibility details.
  • They provide the most current local information and services for travelers with mobility needs.

Planning Tip

If you have specific accessibility needs, contact your chosen accommodations and attractions directly before your trip. They provide accurate and up-to-date information.