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Communication

Communication

Northern Switzerland, Switzerland

Local SIM Cards

Swisscom, Sunrise, and Salt are the main mobile providers. You will need your passport for registration. ESIM is a convenient digital option.

Providers & Purchase

  • Swisscom: Best coverage and speeds, even in rural areas.
  • Purchase at EuroAirport, phone shops, or supermarkets (Migros, Coop).
  • Passport is required for SIM card registration.
Airalo eSIM provides digital connectivity.

Internet & Wi-Fi

Public Wi-Fi is widely available in hotels, cafes, restaurants, and public spaces. Basel city also provides free public Wi-Fi in certain central areas.

Connectivity Options

  • Free Wi-Fi in hotels, cafes, restaurants, public spaces.
  • Basel city offers free public Wi-Fi in central areas.
  • Portable Wi-Fi hotspot for consistent internet access on the go.
Solis Wi-Fi offers portable devices.

Language Barrier

German is the main official language in Basel, with Swiss German (Baslerdytsch) as the local dialect. French is also commonly understood.

Language Resources

  • English is widely spoken in tourism, hospitality, and business sectors.
  • Translation apps like Google Translate and DeepL Translator are very useful.
  • Download offline language packs (German, French) for use without internet.
Rosetta Stone for language learning.

Postal Services

Swiss Post offices are efficient and reliable for sending postcards, letters, or parcels. They offer domestic and international shipping.

Post Office Services

  • Send postcards, letters, or parcels efficiently.
  • Find post offices marked with a yellow sign throughout Basel.
  • Services include shipping, stamp sales, and often currency exchange.

Phrases

Greetings & Thanks

  • Hello: "Grüezi" (GREET-see) - Swiss German
  • Goodbye: "Uf Wiederluege" (oof VEE-der-loo-geh) - Swiss German
  • Please: "Bitte" (BIT-tuh)
  • Thank you: "Merci" (MER-see) - common in Basel

Essential Questions

  • Excuse me: "Entschuldigung" (ent-SHOOL-dee-goong)
  • Yes: "Ja" (yah)
  • No: "Nei" (nay) - Swiss German
  • How much?: "Wie viel?" (vee FEEL)

Language Tip

English widely spoken in tourist areas.

Business Hours & Schedules

Shops

Monday to Friday: 9:00 AM - 6:30/7:00 PM. Saturdays: typically close around 5:00 PM. Most shops remain closed on Sundays.

Supermarkets

Larger supermarkets (Coop, Migros) from 8:00 AM - 8:00 PM on weekdays. Shorter hours on Saturdays. Some train station branches may open Sundays.

Banks & Pharmacies

Banks: Monday to Friday, 9:00 AM - 4:30 PM. ATMs are available 24/7. Pharmacies: Similar to shops, some larger ones have extended hours or emergency services.

Restaurant Hours

Lunch service generally runs from 11:30 AM to 2:00 PM. Dinner service typically begins around 6:00 PM and lasts until 9:00 PM or 10:00 PM.

Dining Times

  • Lunch: 11:30 AM - 2:00 PM
  • Dinner: 6:00 PM - 9:00/10:00 PM
  • Many restaurants close between lunch and dinner.

Holidays & Seasonal Closures

Switzerland observes public holidays when most businesses are closed. Some smaller attractions may have reduced hours in low season.

Dates

  • New Year's Day (Jan 1), Good Friday, Easter Monday, Ascension Day, Whit Monday.
  • Swiss National Day (Aug 1), Christmas Day (Dec 25), St. Stephen's Day (Dec 26).
  • Check specific dates for the year of travel.

Airport Services & Lounges

Airport Lounge Access

  • Priority Pass: Provides independent airport lounge access.
  • Access independent lounges globally.
  • Learn more about Priority Pass membership.

Flight Compensation

  • Compensair: Helps customers receive compensation for flight delays, cancellations.
  • Service for denied boarding assistance.
  • Access the Compensair service.

Planning Ahead

Always verify opening hours and holiday schedules for attractions and businesses before your visit.

Etiquette & Cultural Norms

Interacting respectfully with local culture enriches your travel experience.

Greeting Customs & Attire

A handshake is common for introductions. 'Grüezi' is a formal greeting. Dress generally leans towards casual but neat.

Social Practices

  • Handshake for introductions.
  • 'Grüezi' or 'Hallo' for greetings.
  • Smart casual attire for most settings.

Dining & Tipping

Punctuality is valued for reservations. Service charge is included, rounding up (5-10%) for good service is appreciated.

Table Manners

  • Arrive on time for reservations.
  • Tipping is not obligatory, rounding up for good service.
  • Avoid being overly loud in restaurants.

Photography & Taboos

Photography for personal use is permitted in public spaces. Be mindful of privacy. Avoid sensitive topics with strangers.

Considerations

  • Ask permission before taking close-up photos of individuals.
  • Avoid discussing personal finances, religion, or politics with strangers.
  • Littering is strongly frowned upon and results in fines.

Gender & LGBTQ+

Switzerland is a progressive country with strong legal protections against discrimination. Basel is generally considered welcoming and inclusive.

Inclusivity

  • LGBTQ+ rights are well-established.
  • Basel is welcoming and inclusive.
  • Same-sex marriage is legal.

Important Social Norms

Public Transport Etiquette

  • Keep seats clean.
  • Avoid loud phone conversations.
  • Do not put your feet on seats.

General Courtesy

  • Greet shopkeepers when entering smaller shops.
  • Pedestrians generally have the right of way at marked crosswalks.
  • Dispose of waste in appropriate bins.

Religious Sites

Appropriate Attire

  • Dress modestly with shoulders and knees covered.
  • Be quiet and respectful, especially during services.
  • Avoid eating or drinking inside the building.

Considerations

  • Observe specific rules regarding photography, if any.
  • Respect the sacred atmosphere.
  • Be mindful of ongoing ceremonies.

Respectful Interactions

Adhering to local customs, like politeness and punctuality, shows appreciation and enriches your travel experience.

Accessibility Information

Basel strives to be an accessible city, making efforts to accommodate travelers with mobility challenges and other specific needs.

Infrastructure for Mobility Challenges

Switzerland has good infrastructure for accessibility. Newer public transport vehicles are often low-floor.

Features

  • Newer public transport vehicles are low-floor.
  • Many major attractions, museums, and hotels have lifts.
  • Historical areas with cobblestone streets may present challenges.

Accessible Attractions & Transport

Many major museums have ramps, lifts, and accessible restrooms. Basel's public transport system is increasingly accessible.

Examples

  • Kunstmuseum and Museum Tinguely have ramps and lifts.
  • Newer trams and buses have low floors for easier boarding.
  • Major train stations have ramps and lifts. SBB offers assistance services.

Visual & Hearing Impairments

Major public transport announcements often include both visual displays and auditory announcements. Service animals are generally allowed.

Support Features

  • Visual displays for transport announcements.
  • Auditory announcements for transport.
  • Service animals generally allowed in public spaces.

Accessibility Resources

Consult specific attraction websites for detailed information. Contact Basel Tourist Information for guidance.

Information Sources

  • Specific attraction websites for detailed accessibility.
  • Basel Tourist Information for guidance on routes and services.
  • SBB (Swiss Federal Railways) website for accessible travel information.

Important Advice

Contact in Advance

For complex accessibility needs, advance contact with venues is helpful.

Cobblestone Streets

Historical areas may have challenging surfaces for mobility aids.

Traveler Support

Basel strives to accommodate all travelers, with ongoing efforts to improve accessibility across its infrastructure and attractions.