Practical Information: Shetland Islands

Mobile & Internet Access

Local SIM cards are available in Lerwick. Major UK providers (Vodafone, EE, O2, Three) cover most populated areas. Coverage varies in remote parts.

Connectivity Details

SIM cards for local rates are a choice.
Wi-Fi is widely available in accommodations, cafes, and public venues.
Download offline maps for limited signal areas.

Language & Communication

English is spoken throughout Shetland. The local Shetlandic dialect is understandable to English speakers, though unique. Learning a few phrases is a friendly gesture.

Engaging with Locals

"Foo's yer wye?" (How are you?)
"Ta" (Thank you) is commonly used and appreciated.
"Bonny" (Beautiful) describes scenery.

Connectivity Tools

International Travelers

Consider an eSIM for data before arrival.
Airalo offers eSIM options for global coverage.
Portable Wi-Fi devices offer reliable internet access.
Check Solis Wi-Fi for portable solutions.

Language Learning

No formal translation services are generally needed.
Familiarity with Scottish English is helpful.
To learn new languages for future travel, consider platforms.
Rosetta Stone a choice for language learning.

Postal Services

Royal Mail post offices are found in Lerwick and larger villages for sending mail or parcels.

Business Hours & Schedules

Operating hours vary by business type and season. It is wise to check ahead, especially for attractions and dining.

Shops

Typically Monday-Saturday, 9:00 AM - 5:30 PM. Lerwick supermarkets may have longer hours.

Banks

Monday-Friday, around 9:30 AM - 4:00 PM. ATMs are widely available in Lerwick.

Restaurants & Cafes

Cafes often close by 5:00 PM. Dinner service from 5:30 PM - 9:00 PM. Check ahead for evening meals.

Attractions & Museums

Many operate seasonally, typically April/May to September/October, from 10:00 AM to 5:00 PM. Winter often brings closures or reduced hours.

Planning Your Visit

Always confirm specific hours and opening days on websites or by phone.
Consider seasonal variations when planning your trip.
Some sites are outdoor and accessible year-round (e.g., Jarlshof).

Holidays & Festivals

Services may see reduction or closures on UK public holidays (Bank Holidays) and during major local events like Up Helly Aa.

Dates

Bank Holidays in May, August lead to reduced services.
Widespread closures around Christmas, New Year, and Easter.
Lerwick businesses close on the Tuesday of Up Helly Aa (late Jan).

Airport Services

Lounge Access

Sumburgh Airport (LSI) offers services.
Priority Pass a choice for airport lounge access.
Frequent travelers gain access to independent airport lounges.

Flight Compensation

Delays, cancellations, or denied boarding sometimes occur.
Services exist to support passengers in claiming compensation.
Compensair assists with flight compensation claims.

Planning Ahead

Verify opening times for specific attractions and restaurants, especially during off-peak seasons or around public holidays, to prevent disappointment.

Etiquette & Cultural Norms

Shetlanders welcome visitors. A few cultural insights enrich your interaction and show respect.

Social Interactions

A simple "hello" or nod is common. Shetlanders are friendly and approachable; a brief chat is often appreciated.

Greeting & Attire

Do not hesitate to strike up a conversation.
Practical, weather-appropriate clothing is the norm everywhere.
Comfort and warmth are prioritized over formal wear.

Dining & Photography

Tipping is not mandatory, but 10% for good restaurant service is appreciated. Pubs are informal, and tipping is less common.

Customs & Considerations

Dining etiquette follows general UK norms.
Photographing landscapes and public attractions is fine.
Always ask permission for close-up photos of people or private property.

Cultural Identity

Shetland possesses a distinct cultural heritage with strong Norse ties, separate from mainland Scotland. Appreciate this uniqueness.

Respectful Conduct

Avoid making assumptions or comparisons with other places.
Respect local traditions, especially those tied to the sea or crofting.
The UK has strong legal protections against discrimination.

Religious Site Etiquette

While not strictly enforced for tourists, a respectful demeanor is appreciated when visiting churches or places of worship.

Visitor Guidelines

Modest attire, like covering shoulders or knees, is suggested.
Maintain quietness, especially during services.
Avoid disruptive actions.

Sensitive Topics

Identity

Shetland's distinct cultural heritage is separate from mainland Scotland.
Avoid comparing Shetland unfavorably to other places.
LGBTQ+ visitors typically encounter an open and welcoming society.

Privacy

Respect people's privacy, especially in small communities.
Avoid photographing private homes without consent.
Refrain from intrusive photography during private gatherings.

Accessibility Information

Mobility Considerations

Rugged landscapes and older infrastructure present challenges.
Modern public buildings generally offer accessibility features.
Most new public buses have ramp access.

Accessible Venues & Transport

Shetland Museum & Archives and Sumburgh Head Visitor Centre provide good accessibility.
Inter-island ferries usually offer good main deck access.
Book taxis in advance for specific accessible features.

Support for Specific Needs

For visual or hearing impairments, contact specific venues or tour operators in advance to ask about provisions like audio guides or written information.

Essential Local Tips

Practical advice for a comfortable and respectful visit to Shetland.

Dress for the Weather

Shetland weather is famously changeable. Layered, waterproof, and windproof clothing is ideal year-round.

Packing Essentials

Windproof outer layers are a must.
Waterproof jackets and trousers are often useful.
Sturdy, waterproof walking boots are highly recommended.

Wildlife Spotting

Shetland teems with wildlife, especially seabirds and marine mammals. Binoculars are a valuable addition to your gear.

Best Practices

Maintain a respectful distance from all wildlife.
Avoid disturbing birds on cliffs or seals on beaches.
Learn about local species before your visit.

Driving on Single Track Roads

Many roads outside Lerwick are single-track with passing places. Patience and awareness are .

Road Rules

Use passing places to allow oncoming traffic to pass.
Pull into a passing place on your left if safe.
Wave a thank you to other drivers.

Local Shopping & Support

Support local businesses by purchasing authentic Shetland crafts, wool products, and local produce.

Community Engagement

Shop at small village stores for unique finds.
Look for genuine Fair Isle knitting and Shetland wool items.
Sample local foods like fresh seafood and oatcakes.

Embrace the Experience

Remain flexible with your plans due to weather variability. This open approach allows you to discover unexpected delights Shetland offers.

Practical Information