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Communication Essentials

Communication Essentials

Connectivity Options

Palau National Communications Corporation (PNCC) is the sole telecommunications provider. Purchase SIM cards at the PNCC office in Koror. Packages typically include data and local calls.

Wi-Fi is available in most hotels, resorts, and some cafes and restaurants in Koror. Internet speed can be slower and more expensive than in many other countries.

Stay Connected

Financial & Practical Details

Manage your money and daily logistics.

Banking & Currency

The US Dollar (USD) is the official currency. Banks in Koror include Bank of Hawaii, Bank of Guam, and National Development Bank of Palau.

Money Matters

  • US Dollar (USD)
  • Bank branches in Koror
  • ATMs available at banks and major hotels
  • Bank hours: Mon-Fri, generally 9 AM - 3 PM

Public Holidays & Closures

Palau observes several public holidays, mostly related to national events or Christian holidays. Businesses, government offices, and banks may close on these days.

Plan Ahead

  • New Year's Day (Jan 1)
  • Independence Day (Oct 1)
  • Cultural Day (July 9)

Airport Services & Compensation

Services at Roman Tmetuchl International Airport (ROR) cater to travelers.

Travel Support

  • Flight delay or cancellation compensation.
  • Airport lounges for comfort.
  • Basic airport amenities.
  • Onward travel documentation check.

Language & Translation

English is widely spoken in tourist areas, hotels, and businesses.

Communication Tips

Important Phrases

Alii

Hello / Greetings

Kom Kmal Mesulang

Thank you very much

Olekoi

Excuse me

Advance Planning

Check current operating hours and holiday schedules to optimize your visit and avoid unexpected closures.

Cultural Norms & Etiquette

Navigate local customs with grace and respect.

Attire & Greetings

Casual clothing, like shorts and t-shirts, is acceptable for most tourist activities.

Social Customs

  • Simple "Alii" (Hello) is a respectful greeting.
  • Dress modestly when visiting villages, churches, or government buildings.
  • Wear swimwear only at beaches and pool areas.
  • Politeness is valued.

Photography & Taboos

General photography is usually fine.

Ethical Photography

  • Always ask for permission before taking close-up photos of individuals.
  • Do not touch, feed, or disturb marine life.
  • Do not remove any natural items (shells, coral, sand) from protected areas.
  • Respect signs indicating "no photography."

Gender & Sensitivity

Palau is a generally conservative society. Public displays of affection are uncommon.

Awareness

  • Public displays of affection are uncommon.
  • Discretion is advisable for LGBTQ+ individuals.
  • Be mindful of local sensibilities.
  • Respect elders and traditional leaders.

Dining & Tipping

Dining is generally informal. Tipping is not traditional or expected but is appreciated for good service in tourist-oriented establishments.

Mealtime & Gratitude

  • Dining is informal.
  • Tipping is appreciated but not expected.
  • No need to tip in local eateries.
  • Tipping for good service in tourist establishments.

Accessibility Information

Limited Infrastructure

Infrastructure for travelers with mobility challenges is very limited.

Accessible Attractions

Few attractions are fully accessible; contact operators directly.

Specialist Services

Limited specialized services exist for visual or hearing impairments.

Responsible Travel

Your mindful engagement with Palauan customs and environment supports the well-being of its people and natural resources.

Shopping & Markets

Discover unique Palauan crafts and souvenirs.

Traditional Markets & Crafts

Local handicraft shops in Koror sell traditional Palauan crafts.

Artisan Works

  • Storyboards: Intricately carved wooden panels depicting legends.
  • Woven Goods: Baskets, mats from natural fibers.
  • Shell Crafts: Jewelry and decorative items.
  • Palau Public Market (Koror) for local produce and crafts.
Support local artisans directly to ensure fair compensation for their craft.

Souvenir Recommendations

Bring home a piece of Palau's unique culture and natural beauty.

Memorable Gifts

  • Storyboards: A unique Palauan art form, a lasting memory.
  • Black Coral Jewelry: Ensure it is sustainably sourced.
  • Shell Jewelry: Crafted from local shells.
  • Palau Pledge Merchandise: T-shirts, caps, or other items.

Ethical & Practical Shopping

Sustainable Purchases

Shipping & Customs

  • Local post office handles international shipping (can be slow).
  • Be aware of restrictions on natural item export.
  • Check with customs authorities beforehand.

Luxury & Boutique Shopping

Luxury and boutique shopping options are limited.

Premium Offerings

  • Some upscale resorts may have small boutiques.
  • Shopping mainly focuses on essentials and local crafts.
  • Duty-free purchases at the airport are an option.
  • Explore local markets for authentic items.

Shopping Experience

Palau's shopping scene mirrors its focus on natural beauty and cultural heritage rather than large commercial centers.

What to Expect

  • Focus on local crafts and essential items.
  • Directly supporting local artisans.
  • Unique, handmade souvenirs.
  • Remember customs regulations for certain items.

Important Shipping & Customs

Export Restrictions

Certain natural items, like some shells or coral, may require specific documentation for export.

Shipping Time

International mail services can be slow from Palau, so allow ample time for delivery.

Souvenir Selection

Choose souvenirs that align with sustainable and ethical travel principles, supporting local communities and preserving Palau's environment.