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Practical Information

Practical Information

Dunedin And Otago, New Zealand

Communication Essentials

Spark, Vodafone, and 2degrees are main mobile providers. Tourist SIM plans are at airports or local stores. A pre-paid plan with sufficient data is recommended.

Connectivity

  • Local SIM cards available (e.g., Airalo eSIMs)
  • Free Wi-Fi: cafes, hotels, libraries, i-SITE
  • Postal services: NZ Post offices

Language & Phrases

English is universally spoken. Māori is also an official language. Learning a few basic Māori phrases earns appreciation from locals.

Māori Greetings

  • Kia Ora (kee-ah-OR-rah): Hello/Hi
  • Tēnā koe (TEH-nah KOH-eh): Hello to you (formal singular)
  • Haere mai (HIE-reh MY): Welcome

Additional Communication Tools

Digital Tools

Offline Resources

  • Paper maps for rural areas.
  • Phrasebooks for learning.
  • Power bank for devices.
  • Local tourist info centers.

Connectivity Tip

For consistent connectivity, consider a local SIM card or an eSIM. Public Wi-Fi is common but may not be available everywhere, especially in remote areas.

Business Hours & Airport Services

Understand typical operating hours to plan your daily activities, and familiarize yourself with airport amenities.

Shops

Generally 9:00 AM - 5:30 PM (Mon-Fri), 10:00 AM - 5:00 PM (Sat), 10:00 AM - 4:00 PM (Sun). Supermarkets have extended hours.

Cafes

Open early for breakfast, typically closing late afternoon or early evening. Many operate from 7 AM.

Restaurants

Lunch from 12:00 PM - 2:00 PM. Dinner from 5:30 PM or 6:00 PM - 9:00 PM or 10:00 PM.

Banking & ATMs

Banks operate from 9:00 AM - 4:30 PM (Mon-Fri). ATMs are widely available at banks, supermarkets, and shopping centers.

Financial Access

  • Bank hours: 9:00 AM - 4:30 PM
  • ATMs: 24/7 access widely available
  • Cards widely accepted

Public & Religious Holidays

New Zealand observes several public holidays. Most businesses operate on reduced hours or close. Plan accordingly.

Holiday Impact

  • Reduced hours/closures on holidays
  • Shops may be impacted
  • Public transport schedules change

Airport Services

Pre-Flight Comfort

  • Access airport lounges with Priority Pass.
  • Rest areas (check airport details)
  • Airport Wi-Fi access

Flight Management

  • Flight status boards
  • Compensation for delays via Compensair.
  • Baggage services

Travel Planning

Always check specific attraction websites or business hours online before visiting, specifically during public holidays or the low season (winter).

Etiquette & Cultural Norms

Familiarize yourself with local customs for respectful interactions, forming a positive experience for everyone.

Greeting & Attire

A handshake is common for introductions. 'Kia Ora' is widely used and appreciated. Dress is generally casual; smart casual for nicer restaurants.

Social Norms

  • Common greetings: Handshake, 'Kia Ora'
  • Attire: Generally casual
  • Respectful dress in religious settings

Dining & Photography

No expectation to tip; service staff receive fair wages. Ask permission before taking close-up photos of individuals. Respect photography restrictions in venues.

Behavioral Guidelines

  • Tipping: Not customary
  • Photography: Ask permission for close-ups
  • Respect signage for restrictions

Taboos & Sensitive Topics

Avoid discussing race or politics derogatorily. Show respect for Māori culture. Do not perform a haka unless invited.

Cultural Sensitivities

  • Avoid derogatory discussions
  • Respect Māori culture and customs
  • Do not perform haka uninvited

Gender & LGBTQ+ Info

New Zealand is a progressive country with strong anti-discrimination laws. Same-sex marriage is legal. The country is generally very accepting and inclusive.

Inclusivity

  • Progressive anti-discrimination laws
  • Same-sex marriage is legal
  • Accepting and inclusive of all

Important Safety Notes

General Safety

  • Emergency: Dial 111
  • Medical help: Emergency services
  • Be aware of local conditions

Outdoor Safety

  • Weather changes rapidly
  • Coastal conditions vary
  • Inform others of plans

Accessibility Resources

Mobility Support

  • Accessible public buildings
  • Wheelchair-accessible buses
  • Pre-book accessible taxis

Sensory Support

  • Assistance animals permitted
  • Audio guides at some attractions
  • Visual aids available

Accessibility Planning

Dunedin strives for accessibility. Older buildings may have limitations. Contact specific attractions directly to confirm provisions and discuss your needs.

Accessibility Information

Dunedin aims for accessibility for all travelers, though variations exist based on infrastructure age.

Accessible Attractions

Major public buildings and newer establishments generally design for accessibility. Older, historic buildings may have limited access.

Visitor Accessibility

  • Otago Museum: Good accessibility
  • Toitū Otago Settlers Museum: Good accessibility
  • Dunedin Botanic Garden: Paved paths

Accessible Transport

Most public buses (Orbus) are wheelchair accessible with ramps. Wheelchair-accessible taxis are available via pre-booking.

Getting Around

  • Orbus: Wheelchair accessible
  • Taxis: Pre-book accessible vehicles
  • City center: Generally walkable

Support Services

Assistance animals are generally permitted in public places. Some attractions present audio guides or visual aids for sensory impairments.

Sensory Support

  • Assistance animals welcome
  • Audio guides at some sites
  • Visual aids available

Information Resources

Contact Disability Information & Support or Dunedin City Council for specific accessibility maps and information.

Where to Find Help

  • Disability Information & Support
  • Dunedin City Council website
  • Contact attractions directly

Planning Your Accessible Trip

Prioritize Needs

  • List specific accessibility requirements.
  • Plan itinerary with accessibility in mind.
  • Use accessible apps for navigation.

Verification

  • Call venues directly to confirm access.
  • Check up-to-date information online.
  • Seek community feedback from other travelers.

Pre-Arrival Contact

Contact individual attractions or service providers directly in advance to confirm current accessibility provisions and discuss any particular needs. This forms a smoother experience.