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Communication

Communication

Morocco

Mobile Service

Morocco features three main mobile network providers: Maroc Telecom, Orange, and Inwi. All maintain good coverage in Ouarzazate and along major roads.

SIM Card Acquisition

  • Purchase SIM cards at Ouarzazate Airport, official provider stores, or small kiosks.
  • Your passport for registration. This step is a requirement.
  • SIM cards cost little (20-50 MAD); data packages display affordability (e.g., 50-100 MAD for several gigabytes).

Internet Access

Most accommodations feature free Wi-Fi for guests. Quality varies from fast to slower connections. Many cafes and restaurants also include free Wi-Fi.

Staying Connected

  • Look for Wi-Fi signs or inquire with staff at cafes and restaurants.
  • A local SIM card delivers reliable 4G coverage in Ouarzazate and along most major travel routes.
  • eSIMs from Airalo offer digital connectivity.

Postal Services

The main post office (Poste Maroc) rests in the city center. You may send postcards and parcels from this location.

Sending Mail

  • Services are generally dependable.
  • Locate the main branch for all your mailing needs.
  • Consider sending souvenirs or larger items home via postal service.

Language & Translation

Morocco's official languages include Arabic (Moroccan Arabic, Darija) and Tamazight (Berber). French sees widespread use, notably among older generations and tourism workers. English speaking becomes more common with younger individuals.

Translation Tools

  • The Google Translate app (Play Store) offers a useful tool.
  • Download offline language packs (Arabic, French) before your trip.
  • Utilize offline translation for phrases without an internet connection.

Essential Phrases

Basic Greetings

  • Hello: Salam Alaikum (sah-LAM ah-LAY-koom)
  • Goodbye: Ma'asalama (mah-sah-LAH-mah)
  • Thank you: Shokran (SHOH-krahn)
  • Yes: Naam (NAH-am)

Helpful Expressions

  • No: La (LAH)
  • Please (to man/woman): Min fadlik (min FAHD-leek) / Min fadliki (min FAHD-lee-kee)
  • How much?: Bech hal? (besh HAL)
  • Water/Delicious: Ma (MAH) / Bnin (b-NIN)

Connectivity Tip

For consistent connectivity, consider a portable Wi-Fi device from Solis Wi-Fi.

Business Hours & Schedules

Ouarzazate's operating hours for businesses generally follow established patterns, with adjustments during holidays.

Shop Hours

Generally open 9:00 AM/10:00 AM to 1:00 PM/2:00 PM, close for midday, reopen 4:00 PM/5:00 PM to 8:00 PM/9:00 PM. Busy area shops might stay open later.

Restaurant Hours

Lunch typically 12:00 PM/1:00 PM to 3:00 PM/4:00 PM. Dinner service commonly starts 7:00 PM/8:00 PM until 10:00 PM/11:00 PM.

Bank & Attraction Hours

Banks: Weekdays, typically 8:30 AM to 3:30 PM. Attractions: Usually 8:00 AM/9:00 AM to 5:00 PM/6:00 PM. Confirm specific opening hours for film studios and kasbahs.

Religious Holidays

During Ramadan (dates vary), many restaurants close during the day, and business hours often contract. Tourist services mostly continue, but daily pace slows. Evening activities start after sunset.

Holidays

  • Eid al-Fitr & Eid al-Adha: Major Islamic holidays. Businesses and services (shops, banks, some restaurants) may close for a few days.
  • Advance planning is a recommendation if travel falls during these times.
  • Transport services may operate on a reduced schedule during these periods.

Seasonal Schedules

Some tourist-oriented businesses might shorten hours or close completely during the extremely hot low season (July/August) due to fewer visitors.

Planning Ahead

  • Always check in advance if traveling during these months.
  • Hotel and tour operators typically maintain regular hours.
  • Adjust your daily activities to avoid peak midday heat if visiting in summer.

Financial Access

Banking Convenience

  • ATMs are widely available in the city center.
  • Locate ATMs along Avenue Mohammed V and at major bank branches.
  • Most ATMs operate 24/7, providing convenient access to cash.

Flight Compensation

  • Flight delays or cancellations may qualify for compensation.
  • Services like Compensair assist in securing flight compensation.
  • Consult their platform for eligibility and processing.

Always Confirm

For critical appointments or travel, always confirm opening hours and schedules in advance, especially around holidays.

Etiquette & Cultural Norms

Ouarzazate's local customs and etiquette enrich your experience. Observing these norms displays respect.

Greeting Customs

"Salam Alaikum" (Peace be upon you) forms a common greeting, with "Wa Alaikum Salam" as the reply. Handshakes occur between men. Women may shake hands with other women. When greeting a Moroccan woman, await her hand extension.

Interacting with Locals

  • A polite greeting goes far in forging positive interactions.
  • A smile and respectful demeanor often yield a positive response.
  • Learning a few basic Darija or French phrases meets appreciation.

Appropriate Attire

Modesty holds importance, notably in religious sites and local areas. Cover your shoulders and knees. This applies to both men and women.

Dressing Respectfully

  • Loose-fitting clothing often displays comfort and modesty in Morocco's climate.
  • Comfortable walking shoes remain a must for exploring the terrain.
  • A hat and sunglasses offer sun protection in the desert environment.

Dining & Tipping

When sharing from a communal dish, eat with your right hand. Do not point the soles of your feet at others; this is a sign of disrespect. Tipping is customary for various services.

Mealtime Practices

  • A small tip (5-10% in restaurants) displays appreciation for good service.
  • For small services (parking attendants, porters), a few dirhams suffice.
  • Bread often serves as an utensil to scoop up tagines and salads.

Photography Permissions

Always ask permission before photographing individuals, notably women and children. A polite "mumkin taswir?" (May I take a photo?) or a simple gesture with a smile often yields appreciation. Respect a "no" if it is given. Avoid photographing military or government buildings.

Site-Specific Guidance

  • At religious sites, avoid photographing those at prayer.
  • Generally, non-Muslims can access only the courtyards of mosques.
  • Do not photograph individuals who are clearly working and not performing for tourists without their explicit consent.

Sensitive Topics & Taboos

Avoid Discussion

  • Politics & Royal Family: These topics remain sensitive. Avoid discussion.
  • Religion: Display respect for Islam.
  • Public Affection: Avoid public displays of affection outside licensed establishments.

Legal & Social Notes

  • Drugs: Drug laws stand as strict. Penalties for offenses are severe.
  • Gender Considerations: Modesty in dress and behavior for women may avoid unwanted attention. Solo female travelers remain generally safe but should stay aware of surroundings.
  • LGBTQ+: Homosexuality remains illegal in Morocco. Public displays of affection, regardless of orientation, generally face disapproval. Exercise discretion and respect local laws.

Additional Considerations

Personal Safety

  • Keep valuables secure and out of sight.
  • Avoid isolated areas, especially at night.
  • Trust your instincts. If a situation feels uncomfortable, remove yourself.

Cultural Exchange

  • Engage in polite conversation with locals.
  • Read up on Moroccan history and culture before your visit.
  • Approach cultural differences with curiosity and an open mind.

Embrace Respect

Adopting local customs and showing deference creates a more enriching and positive travel experience for everyone.

Accessibility Information

Morocco generally presents challenges for travelers with mobility needs, and Ouarzazate is no exception.

Mobility Infrastructure

Morocco's infrastructure, Ouarzazate included, lacks extensive accessibility features. Pavements often display unevenness or absence. Many historical sites involve stairs, narrow passages, and rough terrain.

Navigating the City

  • Historical kasbahs and medina areas pose significant challenges for wheelchair users.
  • Be prepared for varying ground conditions, from paved roads to unpaved paths.
  • Newer, upscale hotels might offer some accessible rooms and facilities.

Accessible Transport

Public transport (petit taxis, local buses) typically lack wheelchair accessibility. Pre-arranged private transfers come highly recommended for comfortable and dependable transportation.

Travel Solutions

  • Consider private vehicles with drivers for tailored travel and flexibility.
  • For long-distance travel, modern inter-city buses (CTM, Supratours) may offer more comfort but still lack full accessibility.
  • Discuss your specific needs with tour operators prior to booking.

Visual & Hearing Impairments

Limited formal services exist for travelers with visual or hearing impairments. Travelers may rely on companions or specialized tour operators for aid.

Support & Guidance

  • Inform your accommodation in advance of any specific needs.
  • Consider carrying visual aids or communication cards.
  • Specialized tour guides with experience supporting diverse needs are available.

Accessibility Resources

Consult specialized travel agencies that focus on accessible travel in Morocco. Information often appears through traveler forums or dedicated accessibility travel blogs where other travelers share experiences and tips.

Finding Information

  • Direct communication with your chosen accommodation prior to arrival for specific needs is highly recommended.
  • Online forums can connect you with other travelers who share similar accessibility requirements.
  • Some non-profit organizations advocate for accessible travel and provide destination-specific advice.

Advance Planning

Thorough advance planning and clear communication with providers are paramount for a seamless trip for travelers with accessibility needs.