Practical Information: Puerto Morelos

Communication Essentials

Stay connected with local mobile options and readily available internet access. Consider an Airalo eSIM for immediate data upon arrival or a Solis Wi-Fi device for continuous connectivity.

Staying Connected

Local SIM Cards: Telcel and AT&T Mexico present wide coverage. Purchase requires your passport.
Internet Access: Wi-Fi is widely available and typically free in hotels, restaurants, and cafes.
Postal Services: Mexico's postal service can be slow; for important items, international couriers offer options.

Language & Translation

While English is spoken in tourist areas, a few Spanish phrases go a long way. Use resources like Rosetta Stone for preparation.

Helpful Phrases

Hola (OH-lah) - Hello
Gracias (GRAH-see-ahs) - Thank you
¿Cuánto cuesta? (KWahn-toh KWES-tah?) - How much is it?

Business Hours & Holidays

Operating hours vary for shops and restaurants. National and religious holidays may alter schedules.

Schedules & Occasions

Shops generally open 9 AM/10 AM and close 8 PM/10 PM.
Restaurants typically serve lunch 1 PM-4 PM, dinner from 7 PM.
Banks open weekdays 9 AM-4 PM/5 PM. Major holidays bring closures.

Etiquette & Cultural Norms

Respect local customs through polite greetings, appropriate attire, and mindful interactions. Patience is appreciated.

Cultural Respect

Greetings: A simple "Hola" or "Buenos días" is always welcomed.
Photography: Always ask permission before photographing individuals, especially children.
Dining: A 10-15% tip for good service is standard.

Accessibility Information

Mobility & Infrastructure

Newer resorts offer ramps and accessible rooms.
Sidewalks in towns can present uneven surfaces.
Public transport like colectivos are not typically wheelchair friendly.
Private accessible vans are often the optimal transport choice.

Site Specifics

Major eco-parks and some archaeological sites include accessibility efforts.
Many cenotes or older sites may involve difficult terrain.
Contact hotels or tour operators directly to inquire about specific accessibility features.
Services for visual or hearing impairments are less standardized.

Essential Planning

Careful planning with these practical details in mind supports a pleasant and smooth journey.

Airport Services

Cancun International Airport (CUN) serves as the main gateway. Various services are present to streamline your arrival and departure.

Lounge Access

Frequent flyers experience comfortable waits with Priority Pass, providing independent airport lounge access globally.

Flight Delay Compensation

Seek support for flight disruptions through Compensair, a service aiding compensation for delays, cancellations, or denied boarding.

Ground Transportation

Shuttles, taxis, and ADO buses are readily available from CUN to Puerto Morelos and other destinations.

Security & Immigration

Upon arrival at Cancun International Airport, follow clear signage for immigration and customs procedures.

Arrival Process

Have your passport and FMM (tourist card) ready.
Collect your luggage from the carousel.
Proceed through customs checks efficiently.

Airport Facilities

Cancun Airport offers a range of facilities for passenger comfort and convenience.

Available Amenities

Duty-free shops and various retail outlets.
Restaurants, cafes, and snack bars in all terminals.
Currency exchange booths and ATMs are present.

Departure Checklist

Before Arriving at the Airport

Confirm flight status and departure terminal.
Allow ample time for travel to CUN, especially during peak hours.
Have your travel documents readily available.

At the Airport

Proceed to check-in or bag drop-off.
Navigate security screening with all liquids and electronics handled.
Locate your departure gate and monitor boarding announcements.

Money & Banking

Currency & Payments

The Mexican Peso (MXN) is the local currency. US Dollars are often accepted in tourist areas, but pesos typically provide better value.

Payment Methods

Cash: Essential for local markets, street food, and smaller vendors.
Credit/Debit Cards: Widely accepted in larger hotels, restaurants, and shops.
ATMs: Widely available for peso withdrawals, often found at banks and supermarkets.

Exchange Rates & Services

Be aware of current exchange rates. Exchange offices and banks offer currency services, but ATMs often provide competitive rates.

Conversion Details

Monitor exchange rates regularly for optimal conversions.
Banks usually present fair rates, but may involve longer queues.
Avoid exchanging large sums at the airport, where rates may be less favorable.

Budgeting & Expenses

Create a daily budget that covers accommodation, food, activities, and transportation.

Cost Management

Local eateries ("cocinas económicas") offer budget-friendly meals.
Consider vacation rentals with kitchens for self-catering.
Look for discounts on tours and activities, especially during the low season.

Financial Security

Take precautions to safeguard your money and financial information during your trip.

Protective Measures

Notify your bank of travel plans to avoid card suspensions.
Use ATMs located inside banks or major stores.
Avoid displaying large amounts of cash.

Important Considerations

ATM Safety

Be cautious of "skimmers" at ATMs.
Cover the keypad when entering your PIN.
Avoid using ATMs in isolated or poorly lit areas.

Currency Exchange Risk

Do not exchange money with unofficial street vendors.
Always obtain a receipt for currency exchanges.
Confirm the amount received before leaving the counter.

Tipping Guidelines

Common Services

Restaurants: 10-15% for good service.
Taxis: Not customary to tip unless they assist with luggage.
Hotel Housekeeping: 20-50 pesos per night.

Additional Services

Tour Guides: 100-200 pesos per person for a full-day tour.
Coffee Shops/Bars: 10-15% or round up the bill.
Grocery Baggers: A few pesos is a thoughtful gesture.

Financial Readiness

Being prepared with local currency and banking awareness supports a relaxed and uninterrupted visit.

Health & Safety

Water & Food Consumption

Safe consumption of water and food plays a part in maintaining your health while traveling.

Hydration & Nutrition

Drink bottled or purified water exclusively.
Avoid ice cubes unless you confirm they are from purified water.
Eat well-cooked food from reputable establishments.

Sun & Insect Protection

Protect yourself from the strong sun and local insects to fully enjoy outdoor activities.

Outdoor Precautions

Apply high-SPF sunscreen regularly, especially after swimming.
Wear a hat and sunglasses for additional sun defense.
Use insect repellent, especially during dawn and dusk.

Medical Care & Emergencies

Familiarity with medical services and emergency contacts offers security.

Health Support

Pharmacies are available for common remedies.
Local clinics provide main care.
For serious conditions, hospitals in Cancun or Playa del Carmen are options.

General Safety Practices

Maintain awareness of your surroundings and belongings, typical for any travel destination.

Personal Security

Keep valuables secure in your hotel safe.
Avoid walking alone in dimly lit areas at night.
Carry a copy of your passport and essential documents.

Practical Information