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Communication

Communication

Malaysian Borneo Sarawak, Malaysia

Local SIM Cards & Mobile Providers

Major mobile providers include Maxis, Celcom, Digi, and U Mobile. All provide good coverage in Miri city.

Purchasing & Cost

  • Purchase SIM cards at Miri Airport, official stores, or convenience stores.
  • A passport is for registration when buying a SIM card.
  • Prepaid data packages are affordable (MYR 20-50 for several gigabytes). Consider an ESIM from Airalo for convenience, or a portable WiFi device from Solis Wi-Fi.

Internet Access & Wi-Fi

Wi-Fi is widely available in Miri. Mobile data services are generally fast and reliable in urban areas.

Access Points

  • Find Wi-Fi in most hotels, many cafes, restaurants, and shopping malls.
  • Mobile data connectivity may lessen in remote areas or national parks.
  • Post offices for sending postcards or parcels are in Miri city.

Language Barriers & Translation

Bahasa Malaysia (Malay) is the official language. English is widely understood in tourist areas.

Translation Resources

  • Download the Google Translate app (Bahasa Malaysia offline pack).
  • Learning a few basic phrases shows respect and helps interactions. Consider a language learning platform like Rosetta Stone before your trip.
  • Communication is generally easy for English speakers.

Important Phrases Bahasa Malaysia

Basic phrases for daily interactions.

Greetings & Essentials

  • Hello: Selamat pagi/tengahari/petang/malam
  • Thank you: Terima kasih (Tuh-REE-mah KAH-sih)
  • How much?: Berapa harga? (Beh-RAH-pah HAR-gah?)

Airport Services

Airport Lounges

  • Travelers with Priority Pass access independent airport lounges.
  • Lounges offer comfort, Wi-Fi, and refreshments.
  • Check your card benefits for lounge access.
  • Premium services are available.

Flight Compensation

  • For flight delays or cancellations, a service like Compensair assists with claims.
  • This service helps secure compensation for disruptions.
  • Denied boarding also qualifies for assistance.
  • Check terms and conditions for eligibility.

Connectivity Tip

Purchase a local SIM card upon arrival. This provides reliable data for navigation and communication, saving you from expensive roaming charges.

Business Hours & Schedules

Services can vary during certain periods.

Typical Operating Hours

Shops and malls generally operate from 10 AM to 10 PM daily. Banks are typically 9:30 AM to 4 PM on weekdays.

Banking & ATMs

ATMs are available 24/7 at banks, shopping malls, and convenience stores. They accept major international cards.

Public & Religious Holidays

Malaysia observes many national and state holidays. Banks and government offices close on these days.

Holiday Impact

During major festive periods, travel services can be fully booked. Accommodation and transport prices may be higher.

Travel Planning

  • Some local businesses may operate with reduced hours.
  • Book accommodation and transport well in advance for peak times.
  • National parks operate year-round, but specific trails may close during extreme weather.

Major Holidays

dates to note for potential service changes.

Calendar of Events

  • Chinese New Year (Jan/Feb).
  • Hari Raya Aidilfitri (Eid al-Fitr, Islamic calendar varies).
  • Gawai Dayak (June 1st-2nd), Hari Merdeka (Aug 31st), Malaysia Day (Sept 16th), Deepavali (Oct/Nov), Christmas (Dec 25th).

Seasonal Considerations

Less Common Closures

  • Seasonal closures are less common in Miri.
  • Smaller family-run businesses might close during major holidays.
  • National parks generally operate all year.

Weather Impact

  • Activities or trails may temporarily close during extreme weather.
  • Safety reasons are behind temporary closures.
  • Always check local advisories.

Planning Tip

Check for local public holidays before your trip. This helps with planning around potential closures or increased crowds.

Etiquette & Cultural Norms

Politeness and awareness of social norms contribute to a positive experience.

Greeting Customs

A handshake is common, especially among men.

Interactions

  • When greeting Muslims, a light hand touch followed by placing your hand over your heart is a sign of respect.
  • Remove shoes before entering a mosque, temple, or someone's home.
  • Use appropriate verbal greetings: Selamat Pagi (Good Morning), Selamat Tengahari (Good Afternoon), Selamat Petang (Good Evening), or Selamat Malam (Good Night).

Appropriate Attire

Dress modestly, especially for religious sites. Cover your shoulders and knees.

Dress Code

  • This applies to both men and women.
  • Casual wear is fine for everyday activities.
  • Lightweight, breathable clothing is practical due to the climate.

Dining & Tipping

Tipping is not customary in Malaysia. A service charge (10%) and government tax (6%) are often included.

Practices

  • If eating with hands, use your right hand. The left hand is unclean.
  • Do not point with your index finger. Use your thumb instead.
  • Service charge and government tax are often on restaurant bills.

Photography & Taboos

A simple gesture or "Boleh ambil gambar?" (May I take a photo?) works well.

Guidelines

  • Be respectful in religious sites; some prohibit photography.
  • Do not touch anyone's head or point your feet at people/objects.
  • Public displays of affection are generally not approved.

Sensitive Topics & Gender

Sensitive Discussions

  • Avoid discussing politics or religion in a controversial way.
  • These topics can be sensitive.
  • Maintain general politeness.

Social Norms

  • Malaysian society remains generally conservative.
  • Homosexual acts are illegal under federal law; discretion is good for LGBTQ+ travelers.
  • Public displays of affection are uncommon.

Gender Considerations

Cultural Respect

  • Miri is generally more relaxed than some conservative areas.
  • Respect local laws and customs.
  • Maintain politeness in all interactions.

Traveler Guidance

  • Public displays of affection are uncommon.
  • Discretion is advisable for certain travelers.
  • Be aware of local social norms.

Religious Site Courtesy

When visiting a mosque, women should cover their heads and ensure arms and legs are covered. Men should also wear long pants and shirts.

Accessibility Information

Miri’s infrastructure has challenges for travelers with mobility needs.

Infrastructure Overview

Miri’s infrastructure is not highly accessible for individuals with mobility challenges.

Challenges

  • Sidewalks can be uneven.
  • Ramps are not always available or designed optimally.
  • Older buildings may have steps without alternative access.

Accessible Attractions & Transport

Newer buildings, major hotels, and shopping malls are more likely to have accessible entrances.

Points of Access

  • Elevators and restrooms may be present in newer venues.
  • Many historical sites or national park trails present difficulties.
  • Public buses are generally not wheelchair accessible.

Services for Impairments

Dedicated services for travelers with visual or hearing impairments are limited.

Helpful Tools

  • Digital tools like navigation apps with audio cues are helpful.
  • Translation apps are a good option.
  • A travel companion is highly useful.

Accessibility Resources

For specific accessibility needs, contact local tour operators, hotels, or the Sarawak Tourism Board well in advance.

Pre-Trip Contact

  • They can provide current information on their facilities and services.
  • Some organizations may offer specialized tours, but these are not widespread.
  • Direct inquiry is for reliable details.

Accessibility Advisory

Communicate your accessibility needs to hotels and tour operators well in advance. This allows them to make necessary preparations or provide accurate information on what they can offer.