Practical Information: Matsumoto

Local SIM Cards & Providers

Japan's major mobile carriers (NTT Docomo, Softbank, au) feature wide coverage and fast data speeds.

Tourist SIMs

Data-only SIM cards are available at major international airports.
Order online for delivery to your hotel for convenience.
Typical durations are 7, 15, or 30 days with high data allowances.

Connected on the Go

ESIMs offer increasing convenience, with digital profiles activated online before your trip.

ESIMs & Pocket Wi-Fi

eSIMs: purchase and activate digitally, keeping your home SIM active. Visit Airalo.
Pocket Wi-Fi: portable devices for multiple connections. Rent from Solis Wi-Fi.
A Japan Wireless Pocket Wi-Fi option offers reliable access.

Wi-Fi & Internet Access

Most hotels and ryokans in Matsumoto offer complimentary Wi-Fi in rooms and common areas, with generally good speeds.

Public Wi-Fi Availability

Available in many cafes, restaurants, and department stores.
Some public spaces, including train stations, also have Wi-Fi.
Utilize "Japan Wi-Fi Auto-Connect" or "Travel Japan Wi-Fi" apps.

Postal Services

Japan Post offices maintain efficiency and reliability for sending postcards or packages internationally.

Sending Mail & Packages

Purchase stamps and send letters from any post office.
Arrange for package shipping, often with extended hours at main branches.
Find post offices easily across urban and rural areas.

Navigating Language

Language Barriers

Official language is Japanese.
English is present at major tourist sites and large hotels.
Smaller shops or rural areas may have limited English.
Consider language practice with Rosetta Stone.

Translation Resources

Google Translate: voice, text, and camera translation (download Japanese pack).
A physical Japanese Phrasebook for quick reference.
Pre-written communication cards for specific needs (e.g., dietary).
Learning basic phrases is always appreciated by locals.

Japanese Phrases

Learning a few basic Japanese phrases will enrich your interactions.

Business Hours & Local Schedules

Here is a guide to typical operating hours for various businesses and services in Matsumoto.

Shopping Hours

Shops generally open from 10:00 AM to 7:00 PM or 8:00 PM. Department stores and larger malls may stay open slightly later.

Dining Times

Lunch is typically from 11:30 AM to 2:00 PM. Dinner generally from 5:00 PM to 9:00 PM or 10:00 PM. Izakayas open later.

Attractions & Convenience

Attractions typically open 9:00 AM/10:00 AM to 5:00 PM (many close Mondays). Convenience stores usually open 24 hours.

Money Matters

Banks generally operate from 9:00 AM to 3:00 PM, Monday to Friday. They close on weekends and public holidays.

ATM Locations & Access

ATMs are widely available at 7-Eleven, Lawson, and FamilyMart stores.
Post offices also house ATMs, offering 24/7 access.
Most accept international cards (Cirrus, Plus, Visa, MasterCard).

Seasonal & Holiday Impact

Mountain routes, like those to Kamikochi and Norikura Eco Line, close during winter (typically November to April/May) due to heavy snow, limiting high-altitude access.

Temporary Closures

Roads to high mountain areas shut for winter snow.
Some smaller ryokans or rural establishments may have off-season closures.
Always check operating status when planning a low-season visit.

Public Holidays

Major Holiday Periods

Golden Week (late April - early May).
Obon (mid-August).
New Year's (late December - early January).

Impact on Services

Expect crowded transportation (trains, buses).
Some smaller businesses may have altered hours or close.
Major tourist attractions generally stay open, but with more visitors.

Plan Ahead

Confirm specific operating hours and availability directly with attractions and services, especially during national holidays or specific seasons.

Etiquette & Cultural Courtesy

Interacting respectfully with local customs and traditions enriches your travel journey and nurtures positive relationships.

Greeting Customs

Bowing is a common form of greeting and showing respect. A slight bow typically suffices for visitors.

Polite Phrases & Gestures

A slight nod or bow in return is polite.
"Sumimasen" is a versatile word for "excuse me," "sorry," or "thank you."
Use it to gain attention, apologize for minor issues, or express thanks.

Dress Code & Shoes

Casual and neat clothing is generally acceptable for daily wear. Avoid overly revealing attire.

Specific Settings & Rules

Temples/Shrines: Modest attire (shoulders/knees covered) shows respect.
Onsen (Hot Springs): Nudity is standard in segregated communal baths.
Remove shoes when entering private homes, ryokans, and some restaurants/temples.

Dining Protocol

Tipping is not customary in Japan and might be misunderstood or seen as impolite; service is included in the price.

Chopstick Rules & Etiquette

Never stick chopsticks upright in rice; it resembles a funeral rite.
Do not pass food directly from chopstick to chopstick.
Avoid pointing with chopsticks or rubbing disposable ones together.

Capturing Memories

General photography in public spaces and outdoor scenery is fine.

Permissions & Restrictions

Always ask permission before photographing individuals, especially children.
Photography may be prohibited inside temple halls, shrines, or sacred areas.
Check museum policies; some forbid all photography, others allow non-flash.

Points of Awareness

Public Conduct

Public Displays of Affection: Generally frowned upon.
Loudness: Keep voices down on public transport and in quiet spaces.
Eating/Drinking on the Go: Avoid while walking or on local trains.

Tattoos & Confrontation

Tattoos: Visible tattoos can relate to criminal gangs; cover up in onsen or gyms.
Direct Confrontation: Avoid overt displays of anger; communication is often indirect.
Gender/LGBTQ+: Generally safe, but public displays of affection remain uncommon for all.

Inclusivity & Respect

Gender Considerations

Japan is generally conservative, but women travelers typically encounter no issues and feel safe.
Matsumoto, as a smaller city, is generally safe and welcoming.
Public displays of affection are rare for all couples.

LGBTQ+ Information

Major cities show growing tolerance for LGBTQ+ individuals.
While not as openly progressive as some Western nations, Matsumoto is safe.
Public displays of affection remain uncommon regardless of gender identity.

Accessibility Information

Accessibility infrastructure in Japan is showing progress, specifically in major cities and newer facilities. Older sites may present challenges.

Mobility Infrastructure

Major train stations, including Matsumoto Station, feature elevators, escalators, and accessible restrooms.

Transportation & Sidewalks

Newer train cars and some city buses are wheelchair accessible with ramps.
Sidewalks are generally well-maintained and smooth in urban areas.
Older districts or smaller side streets might have uneven surfaces.

Accessible Destinations

Matsumoto Castle's exterior and grounds are largely accessible. The interior of the main keep has very steep, narrow wooden stairs.

Sites & Transport

Visitors with mobility needs may limit visits to the castle exterior.
Modern museums, like Matsumoto City Museum of Art, feature ramps and elevators.
Newer hotels often provide accessible rooms; inquire when booking.

Sensory Accessibility

Public transportation often includes auditory announcements for visually impaired individuals.

Visual & Hearing Impairment

Tactile paving (braille blocks) is common on sidewalks and at stations.
For hearing impairment, information displays are common in public transport.
Sign language interpretation is not widely available for general tourist services.

Information & Support

The Japan National Tourism Organization (JNTO) offers general information on accessible travel in Japan via its website.

Local Contacts

For specific local information, contact the Matsumoto City tourism website.
Reach out to the Matsumoto Tourist Information Center directly for detailed advice.
They can clarify accessibility for particular attractions or transportation options.

Inclusive Travel

Inquire directly with service providers.

Practical Information