MileHacker Logo
Practical Information

Practical Information

Sulawesi, Indonesia

Communication: SIM Cards & Wi-Fi

Purchasing a local ESIM from Airalo or a local SIM card is highly recommended for affordable internet access and local calls. Telkomsel offers the widest coverage. Wi-Fi is widely available in hotels, guesthouses, cafes, and restaurants in Manado and on Bunaken Island.

Connectivity Facts

  • Using a local SIM card for mobile data is a reliable internet option.
  • Telkomsel SIM cards are at Sam Ratulangi Airport (MDC) or official Telkomsel outlets.
  • Data packages are very affordable (IDR 50,000 to 150,000 for several GB).

Communication: Language & Post

Bahasa Indonesia is the official language; Manado Malay is also common. English is present in tourist areas but less so generally. Postal services are available but slow. Solis Wi-Fi offers portable connectivity.

Translation Resources

  • Download the Rosetta Stone app for language learning.
  • Download the Google Translate app with offline Indonesian.
  • Carry a small phrasebook with common terms.

Business Hours & Schedules

Offices generally operate Monday to Friday (8 AM - 4 PM). Banks typically open Monday to Friday (8 AM/9 AM - 3 PM/4 PM). Shopping malls open daily (10 AM - 10 PM). Traditional markets open very early.

Operating Hours

  • Smaller local shops and Warungs open early and remain open late.
  • Check national and local holiday calendars for travel dates.
  • Some dive resorts may have brief closures during very low season.

Banking & Public Holidays

ATMs are widespread throughout Manado city, found at the airport, shopping malls, and along main roads. The maximum withdrawal per transaction is typically IDR 1,500,000 - 2,500,000. Indonesia observes national public holidays, including religious festivals.

Financial & Holiday Facts

  • Most ATMs accept international Visa and Mastercard.
  • Inform your bank of travel plans to avoid card blocking.
  • During major holidays, government offices and banks may close.

Etiquette & Cultural Norms

General Conduct

  • A slight bow or nod shows politeness; handshakes are common and gentle.
  • Address elders with "Bapak" (Mr.) or "Ibu" (Ms./Mrs.).
  • Dress modestly when visiting religious sites (shoulders and knees covered).
  • Always ask permission before photographing people.

Cultural Sensitivities

  • Use your right hand for eating or handling items; the left hand is considered unclean.
  • Avoid public displays of affection.
  • Do not point with your finger; use an open hand.
  • Remove shoes before entering homes or mosques.

Helpful Tip

Upon arrival, visit an official Telkomsel store to purchase and register your SIM card. The staff guides you in choosing a data package and setting it up, allowing you to stay connected from the start.

Accessibility Information

Travelers with mobility challenges or other accessibility needs will find Manado's infrastructure generally does not cater well to these requirements.

Mobility Challenges

Manado's infrastructure is not wheelchair-friendly. Sidewalks are uneven or non-existent, and public transport is inaccessible.

Visual Impairments

No specialized services are readily available. Independent travel can present significant challenges.

Hearing Impairments

No specialized services are readily available. Independent travel can present significant challenges.

Accessible Attractions & Transport

Accessible attractions are very limited. Some modern shopping malls may feature ramps and elevators. Hotels rarely have purpose-built accessible rooms. Accessible transportation needs special arrangement.

Mobility Solutions

  • Private car hire with a driver offers the most adaptable transport.
  • Traveling with a companion is advisable for mobility assistance.
  • Confirm accessibility features directly with hotels before booking.

Specialized Resources

Contact specialized tour operators in Indonesia that cater to travelers with disabilities. They arrange tailored transport, accommodation, and tours with the necessary assistance.

Planning for Accessibility

  • Independent research and planning help understand potential barriers.
  • Seek tour operators with proven experience in accessible travel.
  • Direct communication with service providers resolves specific needs.

Helpful Tip: Ground Transport

Optimal Choice

  • For ground transport, a private car with a driver is the most comfortable option.
  • This allows for flexibility and stops as needed.
  • Pre-book services through reputable agencies or hotels.

Points to Consider

  • Public Angkots are not accessible for wheelchairs.
  • Sidewalks are challenging for mobility aids.
  • Plan routes carefully, considering uneven terrain.

Helpful Tip

If mobility assistance is necessary, consider traveling with a companion. For ground transport, arranging private car hire with a driver offers the most comfortable and adaptable option.

Money & Banking

Local Currency & Exchange

The local currency is the Indonesian Rupiah (IDR). Exchange foreign currency at banks or authorized money changers. Banks generally provide better rates than airport kiosks.

Currency Tips

  • Always count your money carefully after any exchange.
  • Keep receipts for exchanges.
  • Carry small denominations for everyday purchases.

Credit/Debit Cards & ATMs

Major credit cards (Visa, Mastercard) are accepted at larger hotels, restaurants, and shopping malls. ATMs are widespread in Manado city, accepting international cards for cash withdrawals.

Card Usage Notes

  • Notify your bank of your travel dates to avoid card blocking.
  • ATM withdrawal limits typically range from IDR 1,500,000 - 2,500,000 per transaction.
  • For larger amounts, multiple withdrawals are standard.

Tipping Practices

Tipping is not mandatory in Indonesia but is appreciated for good service, especially in tourist-oriented establishments like hotels and dive centers. Service charges are sometimes included in restaurant bills.

Tipping Guidelines

  • For good service, round up taxi fares or leave small change.
  • Check bills for a 'service charge' before adding a tip.
  • For dive guides, a small tip (e.g., IDR 50,000 - 100,000) per dive or per day is customary.

Emergency Money & Budgeting

Maintain a separate emergency fund, perhaps in a different location or on a separate card. Track your expenses daily. Priority Pass for airport lounges and Compensair for flight issues.

Financial Preparedness

  • Budget for unexpected expenses like transport changes or minor illnesses.
  • Local markets and street food offer the most economical meals.
  • Bargaining is standard in markets; approach with respect and a smile.

Important Tip: Financial Security

Be Aware

  • Avoid unlicensed money changers to prevent scams.
  • Watch for card skimmers at ATMs, especially in less secure locations.
  • Keep your valuables secure and out of sight.

Pre-Travel Check

  • Check current exchange rates before arriving.
  • Understand any foreign transaction fees from your bank.
  • Ensure your cards are valid for international use.

Helpful Tip: Banking & ATM Access

Weekdays are Best

  • Plan bank visits or large cash withdrawals during standard banking hours on weekdays.
  • Banks are closed on weekends and public holidays.
  • ATMs are generally available 24/7.

Cash Access

  • ATMs are reliable for smaller, immediate cash needs.
  • For larger sums, multiple withdrawals might be necessary due to limits.
  • Always inform your home bank about your travel plans.

Helpful Tip

Plan your bank visits or large cash withdrawals during standard banking hours on weekdays. ATMs are reliable for smaller, immediate cash needs.

Local Customs & Etiquette

Greetings & Gestures

A slight bow or nod shows politeness. Handshakes are common, usually gentle. When shaking hands with an elder, you can touch your chest with your right hand as a sign of respect. Address elders with "Bapak" or "Ibu".

Interaction Guidelines

  • Use your right hand for greetings, giving, or receiving items.
  • Avoid pointing with your finger; use an open hand gesture instead.
  • Avoid touching someone's head, as it is sacred.

Attire & Modesty

Casual, lightweight clothing works well for general sightseeing. When visiting religious sites (churches, mosques, temples), dress modestly; your shoulders and knees should be covered. This applies to both men and women. Swimwear is only suitable at beaches or pools.

Dress Code Advice

  • Bring a light scarf or sarong for quick coverage when visiting religious sites.
  • Remove your shoes before entering homes, mosques, or certain temple areas.
  • Light, breathable fabrics are best for the tropical climate.

Photography & Taboos

Always ask permission before photographing people. Be respectful and discrete. Some religious sites may have specific restrictions. Avoid public displays of affection. Bargain respectfully in markets. Politics and religion can be sensitive topics.

Sensitivity Guidelines

  • A smile and a gesture often acquire permission for photos.
  • Bargain with a smile; avoid aggressive negotiation.
  • Approach discussions on politics or religion with caution.

Gender & LGBTQ+ Information

Indonesia is generally a conservative country. Public displays of affection are frowned upon for all couples. LGBTQ+ rights are limited, and public expression of LGBTQ+ identities may meet societal disapproval. Discretion is advisable.

Social Considerations

  • Respect local norms and sensitivities in public spaces.
  • Modesty in dress and behavior is broadly appreciated.
  • If unsure, observe local behavior and follow suit.

Helpful Tip

Always remove your shoes before entering someone's home, a mosque, or certain areas of temples. Look for a pile of shoes at the entrance as a signal.