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Practical Information

Practical Information

El Salvador

Local SIM Cards and Mobile Providers

Main providers are Tigo, Claro, and Movistar. All have good coverage in San Salvador and most populated areas. SIM cards are available upon arrival at SAL, shopping malls, or official stores.

Aspects

  • An Unlocked phone is necessary for local SIM use.
  • Passport is a requirement for purchase and registration.
  • Data and call packages are affordable.

Internet Access and Wi-Fi Availability

Wi-Fi is widely available and usually free in hotels, most restaurants, cafes, and shopping malls across San Salvador. Internet speeds are generally fine in urban areas.

Connectivity Facts

  • Free Wi-Fi in many establishments.
  • Reliable 4G/LTE coverage with a local SIM.
  • Solis Wi-Fi is an option for portable connectivity.

Language Barriers and Translation Resources

Spanish is the official language. English is spoken by staff in upscale hotels, some major tour operators, and at main tourist attractions. Outside these areas, English proficiency may be limited.

Translation Tools

Postal Services

Correos de El Salvador is the national postal service. International mail can be slow and unreliable for important documents.

Sending Mail

  • For important documents, use international courier services like DHL or FedEx.
  • Courier services have offices in San Salvador.
  • National postal services work for less urgent items.

Important Phrases with Pronunciation Guides

Greetings & Basics

  • Hello: Hola (OH-lah)
  • Good morning: Buenos días (BWEH-nohs DEE-ahs)
  • Good afternoon: Buenas tardes (BWEH-nahs TAR-dehs)
  • Good evening/night: Buenas noches (BWEH-nahs NO-chehs)

Phrases

  • Please: Por favor (por fah-VOR)
  • Thank you: Gracias (GRAH-see-ahs)
  • How much?: ¿Cuánto cuesta? (KWAHN-toh KWEHS-tah?)
  • I don't understand: No entiendo (NOH en-TYEN-doh)

Offline Maps

Download offline maps for San Salvador on your phone before arriving. This allows navigation even without data or Wi-Fi.

Business Hours & Schedules

Banks

Mon-Fri: 8:00 AM - 4:00 PM; Sat: 8:00 AM - 12:00 PM.

Stores Non-Mall

Mon-Sat: 9:00 AM - 6:00 PM, with a lunch break often.

Shopping Malls

Mon-Sat: 10:00 AM - 9:00 PM; Sun: 10:00 AM - 8:00 PM.

Restaurants

Lunch service generally runs from 12:00 PM to 3:00 PM. Dinner service starts around 6:00 PM and continues until 10:00 PM or later.

Dining Hours

  • Lunch: 12:00 PM - 3:00 PM.
  • Dinner: 6:00 PM - 10:00 PM (later in popular areas).
  • Pupuserías often open late afternoon into the night.

Attractions and Museums

Most attractions and museums typically open Tuesday to Sunday from 9:00 AM or 10:00 AM to 4:00 PM or 5:00 PM. They are usually closed on Mondays.

Visiting Hours

  • Open Tuesday to Sunday.
  • Closed on Mondays for maintenance.
  • Always check specific opening hours before your visit.

Religious & Public Holidays

Major Public Holidays

  • New Year's Day (Jan 1)
  • Holy Week (March/April)
  • Labor Day (May 1)

Impact on Services

  • Most businesses close or reduce hours.
  • Transportation services may have reduced frequency.
  • Plan activities for Holy Week and August Festivals.

Plan for Holidays

Most businesses, banks, and government offices will be closed or operate with reduced hours on public holidays. Transportation may also have fewer services.

Etiquette & Cultural Norms

Interacting respectfully with local culture makes for a better travel experience and builds good relationships.

Greeting Customs

A handshake is common for introductions and formal greetings. Close friends and family, specifically women, may exchange a light kiss on the cheek.

Formal Address

  • Use the formal "usted" form in Spanish.
  • This applies to strangers or older individuals.
  • A little Spanish goes a long way.

Appropriate Attire

T-shirts, shorts, and jeans are fine for casual sightseeing. For religious sites, cover your shoulders and knees out of respect.

Dress Code

  • Casual wear for daily activities.
  • Modest dress for religious sites.
  • Smart casual for business or formal dining.

Photography Permissions

It is fine to photograph public spaces and landmarks. Always ask permission before photographing individuals, especially children.

Photography Tips

  • A simple "Puedo tomar una foto?" (May I take a photo?) is good.
  • Respect signs prohibiting photography.
  • Avoid intrusive photography in private settings.

Taboos and Sensitive Topics

Avoid discussing politics, especially the Salvadoran Civil War, unless locals start the topic and you have a good understanding. This remains a sensitive topic.

Topics to Avoid

  • Do not make negative comparisons between countries.
  • Avoid public displays of excessive wealth.
  • Be mindful of local political sensitivities.

Gender Considerations & LGBTQ+ Information

Gender Considerations

  • Public displays of affection are generally accepted for heterosexual couples.
  • Women traveling alone should exercise caution, especially at night.
  • Always be aware of your surroundings.

LGBTQ+ Information

  • Discrimination based on sexual orientation is illegal.
  • Public acceptance varies, especially outside urban areas.
  • Discretion is advisable for public displays of affection.

Dining and Tipping Practices

Dining Customs

  • Eat with cutlery, though pupusas are often eaten by hand.
  • Finishing your plate is polite.
  • Say "Buen provecho" to others dining nearby.

Tipping Expectations

  • A 10% tip is common in restaurants.
  • Round up taxi fares for good service.
  • Tip hotel staff for services rendered.

Travel Companions

It is advisable for travelers with visual or hearing impairments to travel with a companion or arrange for specific assistance in advance through specialized tour operators.

Accessibility Information

Infrastructure for travelers with mobility challenges is limited in San Salvador.

Infrastructure for Mobility Challenges

El Salvador's general infrastructure, especially sidewalks and public spaces, is not widely designed for easy accessibility. Sidewalks can be uneven, narrow, or obstructed.

Challenges

  • Many older buildings lack ramps or elevators.
  • Uneven and obstructed sidewalks.
  • Public transportation is generally not accessible for wheelchairs.

Accessible Attractions & Transportation

Newer shopping malls (Multiplaza, Galerías) and modern hotels generally have more accessible infrastructure, including ramps, elevators, and accessible restrooms.

Access Points

  • Newer facilities offer better access.
  • Check attraction accessibility in advance.
  • Private transportation like taxis is the most feasible option.

Services for Visual or Hearing Impairments

Specialized services for travelers with visual or hearing impairments are limited. It is advisable to plan accordingly.

Planning Ahead

  • Travel with a companion for additional assistance.
  • Arrange specific assistance in advance.
  • Specialized tour operators can help.

Resources and Organizations

Consult with specialized travel agencies or disability organizations that focus on travel in Central America for specific advice and recommendations.

Seeking Information

  • Organizations share insights on accessible accommodations.
  • They provide information on accessible tours.
  • Insights on accessible transportation providers.

Airport Services for Travelers

Travelers might find particular services at the airport useful for comfort or convenience.

Airport Lounges

Access independent airport lounges with Priority Pass for frequent travelers.

Visit Priority Pass

Flight Compensation

Receive compensation for flight delays or cancellations through Compensair.

Visit Compensair

Hotel Inquiries

Before booking, contact hotels directly to ask about specific accessibility features. This helps you select accommodation that meets your needs.