Communication: Holguin

Local SIM Cards

ETECSA (Empresa de Telecomunicaciones de Cuba S.A.) is the sole telecommunications provider. Tourists purchase pre-paid Cubacel SIMs at ETECSA offices (passport needed).

Considerations

Data packages are available for purchase.
Costs might be higher than international rates.
Connection speeds are generally slower than expected.

Internet Access

Wi-Fi is mainly available in designated public Wi-Fi zones (parks, plazas) and in most hotels.

Access Details

Nauta Cards provide access for a certain number of hours.
Purchase cards from ETECSA offices or authorized resellers.
Internet speed is generally slow and can be unreliable.

Language and English Usage

Spanish is the official language. English speakers are rare outside of major tourist resorts, international hotels, and some casa particular hosts.

Language Notes

Download an offline Spanish-English translation app (e.g., Google Translate) before your trip.
This works even without internet access.
Download language packs prior to arrival.

Phrases

Useful Phrases

Hola (Hello), Gracias (Thank you), Por favor (Please).
¿Cuánto cuesta? (How much does it cost?).
No entiendo (I do not understand), ¿Habla inglés? (Do you speak English?).

Staying Connected Options

Mobile & Data Solutions

Airalo offers eSIMs for international travelers, a digital SIM card option.
Solis Wi-Fi devices make for portable internet access.
Confirm device compatibility before purchasing services.
Consider offline maps and resources for navigation.

Language Learning & Post

Rosetta Stone for deeper language learning.
Correos de Cuba is the national postal service.
International mail can be very slow and unreliable.
Sending postcards is possible, but delivery times are long.

Efficient Internet Access

Purchase Nauta cards in advance at ETECSA offices during business hours. This helps avoid long queues when you need internet access.

Local Operations & Etiquette

Government & Banks

Generally open Monday to Friday, from approximately 8:30 AM to 3:00 PM. Some banks open on Saturday mornings.

Shops

Typically open Monday to Saturday, from 9:00 AM to 6:00 PM, often closing for a lunch break.

Restaurants

Generally open for lunch (12:00 PM - 3:00 PM) and dinner (6:00 PM onwards).

Cultural Sensitivity

Engage with locals respectfully. A handshake and "Hola" are common greetings.

Interactions

Learn basic Spanish phrases to communicate.
Be polite and patient with cultural differences.
Always ask for permission before taking photos of individuals.

Tipping and Attire

Tipping is appreciated in Cuba. Your apparel selections matter in different settings.

Norms

Casual, light clothing is generally acceptable.
Dress modestly at religious sites, covering shoulders and knees.
Smart casual for nicer restaurants or evening entertainment.

Airport Services

Lounge Access

Consider Priority Pass for airport lounge access.
This service is for frequent travelers.
It gives comfort before or after flights.

Flight Compensation

For flight disruptions, Compensair aids with claims.
Covers delays, cancellations, denied boarding.
A service to recover funds from airlines.

Essential Travel Notes

Familiarize yourself with local holidays; businesses may have limited hours. Always respect local customs and practices.

Accessibility & Social Norms

Information for travelers with specific needs and guidance for social interactions.

Accessibility Information

Infrastructure for travelers with mobility needs is generally limited.

Points

Sidewalks can be uneven, lacking ramps.
Public buildings and transport often lack accessible features.
Major resort complexes might offer better accessibility features.

Social Norms

Cuban society is traditional. Be mindful of public interactions.

Social Guidelines

Catcalling towards women can occur but is generally harmless.
Progress on LGBTQ+ rights; discretion suitable in some areas.
Avoid discussing politics or criticizing the government openly.

Important Considerations

General advice for a smoother and healthier travel experience.

Health & Safety

Drink bottled water.
Protect from sun exposure (hats, sunscreen).
Carry personal medications with you.

Money & Exchange

Currency, payment options, and financial considerations for your trip.

Financial Tips

Carry sufficient cash (CUP/MLC).
Exchange money at official CADECA bureaus.
Credit card acceptance is limited in Cuba.

Important Financial Notes

USD Surcharge

Direct exchange of US Dollars carries a 10% tax.
Consider bringing other currencies like EUR or CAD.
Always have diverse currency options.

Cash First Approach

Many smaller businesses and private ventures take cash only.
Digital payments are not universal.
ATMs are available but can be unreliable.

Other Essential Tips

For Specific Needs

Conduct thorough research if you have specific accessibility needs.
Contact specific accommodations directly to confirm facilities.
Guide dogs may not be commonly recognized or permitted everywhere.

Postal Services

Correos de Cuba is the national postal service.
International mail can be very slow.
Sending postcards is possible, expect long delivery times.

Travel Smart

This information equips you for practical aspects of travel. Being prepared for local realities makes for a smoother journey.

Communication