Practical Information: Manizales

Communication

Accessing local communication services is straightforward in Manizales.

Stay Connected

Local SIM cards ("Chip" or "SIM") from Claro, Tigo, Movistar are available with passport registration.
Wi-Fi is widely found in hotels, hostels, cafes, and shopping malls.
Consider Airalo eSIM or Solis Wi-Fi for mobile internet options.

Language & Assistance

Spanish serves as the official language, and English fluency is limited outside main tourist establishments.

Translation Tools

The Google Translate app (with offline Spanish packs) comes highly recommended.
Learning basic Spanish phrases is very much appreciated by locals.
For language learning, Rosetta Stone presents a structured approach.

Business Hours & Schedules

Knowing typical operating hours for various businesses streamlines daily activities.

General Times

Retail shops generally open 9:00 AM - 7:00 PM, Monday-Saturday.
Shopping malls usually operate from 10:00 AM - 9:00 PM, including Sundays.
Restaurants usually serve lunch from 12:00 PM - 3:00 PM, dinner from 7:00 PM onwards.

Banking & Holidays

Financial Access

Banks are typically open 8:00 AM - 4:00 PM, Monday-Friday; some on Saturday mornings.
ATMs are widespread and often available 24/7. Use those inside banks or busy centers.
Public holidays, many religious, close banks, government offices; public transport runs on reduced schedules.

Etiquette & Cultural Norms

Greetings & Dress

Handshakes are common upon meeting; a light kiss on the right cheek for women, or a woman and a man.
Use "usted" (formal 'you') for respect with elders, strangers, or in formal settings; "tú" (informal) only if invited.
Colombians generally dress neatly. For churches or formal events, dress respectfully with shoulders and knees covered.
Always ask permission before taking photos of individuals, especially children.

Taboos & Sensitivities

Avoid deep political discussions, especially the country's past internal conflict.
Never bring up the illegal drug trade; it is a very sensitive topic.
Avoid negative comparisons of Colombia to other Latin American countries.
Manizales, as an university city, is relatively open regarding gender and LGBTQ+ matters; discretion outside urban areas is wise.

Accessibility Information

Manizales' hilly landscape, uneven sidewalks, and older buildings make mobility challenging. The Cable Aéreo stations generally accessible with ramps and elevators. Newer shopping malls and modern hotels may also have better accessibility. For specific assistance, reach out to local tour operators or disability organizations in advance.

Money & Banking

Managing your finances in Manizales calls for awareness of currency, payment methods, and exchange options.

Currency and Exchange

The Colombian Peso (COP) is the local currency. Exchange foreign currency at banks or official exchange houses for favorable rates. Avoid street exchanges.

Payment Methods

Credit cards (Visa, MasterCard) are accepted in most hotels, restaurants, and larger stores. Always carry some cash for smaller purchases, street vendors, and public transport.

ATMs & Safety

ATMs are widespread. Withdraw money during daylight hours, preferably from machines located inside banks or busy shopping centers for added security.

Tipping Practices

Tipping customs vary across different services.

Where to Tip

Restaurants usually include a 10% "servicio" (service charge) on the bill; optional if not included.
Taxi drivers generally do not expect tips; round up the fare for convenience.
Tour guides and drivers for tours often receive a small tip if satisfied with their service.

Emergency Funds

Prepare for unforeseen circumstances with emergency financial plans.

Precautions

Carry a secondary credit or debit card separate from your main wallet.
Keep copies of important documents (passport, credit cards) in a secure, accessible location.
Have emergency contact numbers for your bank and embassy readily available.

Airport Services

Airport Lounge Access

Enjoy independent airport lounge access globally through Priority Pass.
Lounges offer comfortable waiting areas, refreshments, and Wi-Fi.
A relaxing environment before or after your flight.

Flight Compensation Assistance

Compensair helps with compensation for flight delays, cancellations, or denied boarding.
A service to navigate the complexities of airline claims.
It supports travelers in securing their entitlements for disrupted journeys.

Travel Assurance

Familiarize yourself with airport services and your passenger rights for a journey with fewer worries.

Local Customs & Etiquette

Social Interactions

Local social norms frame respectful exchanges.

Engaging with Locals

A warm greeting (¡Hola! Buenos días) sets a positive tone.
Small talk before getting to business is common and valued.
Personal space can be closer than in some Western cultures.

Dining Manners

Mealtime customs reflect local traditions.

At the Table

Wait until everyone at the table receives their food before starting to eat.
Keep your hands visible on the table, not in your lap.
Toasting is common in social gatherings.

Public Behavior

Considerate conduct in public spaces honors local norms.

General Conduct

Keep voices at a moderate level in public areas.
Avoid loud phone conversations in confined public spaces.
Dispose of trash properly in designated bins.

Sensitive Topics

Certain subjects should be approached with caution or avoided entirely.

Subjects to Navigate Thoughtfully

Discussions about politics or the country's internal conflict are best avoided.
Refrain from any mention of the illegal drug trade; it is deeply offensive to most Colombians.
Negative comparisons to other nations or cities should not be made.

Common Misconceptions to Avoid

Avoid Stereotypes

Do not associate Colombia solely with its past issues; it is a , modern nation.
Avoid generalizations about Colombian people or culture.
Colombia has distinct regional identities; avoid treating it as a monolithic entity.

Cultural Respect

Do not mock local accents or expressions.
Be mindful of local humor; it might differ from your own.
Asking overly personal questions upon first meeting is not customary.

Religious Site Conduct

Modesty and Quiet

When visiting churches or religious sites, dress modestly with shoulders and knees covered.
Maintain quiet and respect, especially during services.
Avoid flash photography inside places of worship.

Participation

Observe local worshippers to understand rituals.
Take a seat respectfully if attending a service.
Acknowledge the sacred nature of the space.

Cultural Awareness

Embracing local customs and showing respect for traditions enrich your travel experience and foster positive interactions.

Health & Safety

Medical Preparedness

Having proper medical arrangements in place guards against unexpected health issues.

Health Essentials

Carry a basic first-aid kit for minor ailments and injuries.
Bring any necessary prescription medications, with original packaging and doctor's note.
Consider vaccinations relevant for travel to Colombia; consult your doctor beforehand.

Altitude Sickness

Manizales sits at a high elevation (approx. 2,150 m or 7,054 ft), which may affect some visitors.

Coping at Elevation

Stay hydrated by drinking plenty of water.
Allow your body time to acclimate upon arrival, avoid strenuous activities on the first day.
Watch for symptoms like headaches, nausea, or dizziness.

Personal Security

Vigilance in personal security minimizes risks.

Stay Safe

Secure valuables and avoid displaying expensive items openly.
Use reputable taxi services or ride-sharing apps, notably at night.
Stay aware of your surroundings, especially in crowded areas.

Emergency Contacts

Know the essential numbers for urgent situations.

Immediate Assistance

General Emergency: 123 (covers police, ambulance, fire).
Ambulance: 125.
Fire Department: 119.

Practical Information