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Communication Essentials

Communication Essentials

Tenerife, Canary Islands

Mobile Connectivity

Spain's major mobile providers include Movistar, Vodafone, Orange, and Yoigo. Prepaid SIM cards are available for purchase, requiring your passport for registration.

Options

  • Prepaid SIMs: Available in phone shops or kiosks. Find prepaid SIM cards.
  • eSIMs: Activation is possible before arrival for immediate connectivity. Consider Airalo for Spain/Europe data plans.
  • Portable WiFi: Devices from Solis Wi-Fi for consistent personal internet.

Internet & Postal Services

Most hotels and accommodations provide free Wi-Fi. Many cafes and restaurants also have free Wi-Fi for customers. Spain's national postal service, Correos, is available.

Access & Mail

  • Hotels/Cafes: Free Wi-Fi is generally available; ask staff for the password.
  • Public Wi-Fi: Use a VPN for secure browsing on public networks.
  • Correos: Spain's postal service. Stamps are available at Tabac shops (Estancos).

Language Basics

Spanish (Castilian) is the official language. English is widely spoken in tourist areas. German is also commonly understood due to a significant German population.

Translation Resources

  • Rosetta Stone: For structured language learning.
  • Google Translate app: Download offline Spanish; offers camera translation.
  • DeepL Translate: For sophisticated translations (website/app).

Useful Phrases

A few basic Spanish phrases go a long way in local interactions and are appreciated by locals.

Common Expressions

  • Hello: Hola (OH-lah)
  • Thank you: Gracias (GRAH-see-ahs)
  • Do you speak English?: ¿Habla inglés? (AH-blah een-GLEHS?)

More Phrases

Essential Communication

  • Goodbye: Adiós (ah-dee-OHS)
  • Please: Por favor (por fah-VOR)
  • Yes/No: Sí/No (SEE/NOH)
  • The bill, please: La cuenta, por favor (lah KWEHN-tah, por fah-VOR)

Practical Queries

  • How much is this?: ¿Cuánto cuesta? (KWAHN-toh KWEHS-tah?)
  • Excuse me: Perdón (per-DOHN)
  • Shops: Typically 10:00 AM - 1:30 PM & 4:30 PM - 8:00 PM
  • Restaurants: Lunch 1:30 PM - 4:00 PM; Dinner 8:00 PM - 11:00 PM

Practical Tip

Carry a Small notebook and pen to jot down useful phrases or information. This assists when your phone is unavailable or battery is low.

Business & Travel Schedules

Navigate local operating hours and airport services efficiently.

Retail Hours

Shops typically open from 10:00 AM to 1:30 PM, then close for a siesta, reopening from 4:30 PM to 8:00 PM. Larger supermarkets may operate continuously.

Dining Times

Lunch is served from 1:30 PM to 4:00 PM; dinner from 8:00 PM to 11:00 PM or later. Many restaurants close between lunch and dinner service.

Cafes & Bars

Open earlier (around 7:00 AM/8:00 AM) and stay open until late evening or midnight, offering coffee, drinks, and light snacks.

Banking & ATMs

Banks are generally open Monday to Friday, from 8:30 AM to 2:00 PM. ATMs (Cajeros automáticos) are widely available 24/7 throughout Puerto de la Cruz.

Financial Notes

  • Major banks include CaixaBank, Santander, and BBVA.
  • Be mindful of potential foreign transaction fees from your bank or the local ATM operator.
  • Using ATMs attached to banks during business hours is a security measure.

Holidays & Closures

National, Canary Islands, and local holidays can affect services. Many businesses, banks, and some public transport may operate on reduced hours or be closed.

Plan for these

  • National Holidays: Jan 1, Jan 6, Good Friday & Easter Monday, May 1, Aug 15, Oct 12, Nov 1, Dec 6, Dec 8, Dec 25.
  • Canary Islands Day: May 30.
  • Seasonal: Some smaller businesses may close during quieter months for staff holidays.

Airport Conveniences

Lounge Access

  • Priority Pass: Independent airport lounge access globally.
  • Comfortable seating, Wi-Fi, and refreshments before flights.
  • Escape the busy terminal environment.

Flight Compensation

  • Compensair: Service for flight delays, cancellations, or denied boarding.
  • Claim compensation for eligible disruptions.
  • The compensation claim process is simplified.

Traveler Advice

Travel during the shoulder season for better prices and fewer crowds. Booking flights and accommodations in advance is often beneficial.

Etiquette & Customs

Embrace local customs for a respectful and enjoyable visit.

Greeting & Attire

A handshake is common for formal introductions. One kiss on each cheek (right then left) is common between women, or between a woman and a man. Men usually shake hands.

Guidelines

  • Always say "Hola" when entering a shop or restaurant and "Gracias" when leaving.
  • Swimwear is only for beaches or pools. Do not walk around town in your swimsuit.
  • Modest dress (shoulders and knees covered) is appreciated when visiting churches or chapels.

Dining & Photography

It is polite to wait to be seated in restaurants. Keep your hands visible on the table. Waiters generally do not bring the bill unprompted; asking for "la cuenta" is common.

Cultural Notes

  • Photography: Generally permitted in public spaces. Ask permission before photographing individuals.
  • Silence: Maintain respectful silence inside churches and chapels.
  • Flash Photography: Avoid where prohibited; it can damage old artworks and disturb worshippers.

Sensitive Topics

Cultural awareness improves your experience. Respect local customs and traditions, even if they differ from your own.

Topics to Navigate

  • Avoid direct criticism of the monarchy or religion.
  • Avoid assumptions about Spanish politics based on regional differences.
  • Respect local customs and traditions.

Gender & LGBTQ+

Spain is progressive regarding LGBTQ+ rights and acceptance. Tenerife, especially its larger towns and tourist areas, is generally welcoming and open.

Social Climate

  • Public displays of affection are generally accepted for all couples.
  • Tenerife's larger towns are open and inclusive.
  • Local culture values respect and openness.

Accessibility Considerations

Infrastructure Notes

  • Improvements are ongoing, but traditional towns, especially the Old Town with cobbled streets and hills, can present challenges.
  • Newer developments, coastal promenades, and major attractions are generally more accessible.
  • TITSA Buses: Newer buses in the fleet are equipped with ramps and designated spaces for wheelchairs.

Support & Resources

  • Visual/Hearing: Information in Braille or with audio guides is increasing. Assistance dogs are generally permitted.
  • Predif: A Spanish non-profit organization focused on accessible tourism. Local tourism offices are helpful.
  • Accessible Taxis: Pre-booking accessible taxis through local taxi companies is possible.

General Guidance

Engage with locals with an open mind and a willingness to learn. This fosters positive interactions.

Economic Impact & Support

Your travel spending can positively impact the local economy. Choose to support local businesses.

Community Benefits

Supporting local Guachinches (traditional eateries) and small family-run shops directly distributes tourism income within the community.

Direct Support

  • Prioritize local restaurants, cafes, shops, and tour operators over international chains.
  • This practice keeps money within the local economy.
  • It supports local employment and producers.

Ethical Spending

Look for products made locally and sold directly by artisans. This confirms that profits go directly to the producers.

Conscious Choices

  • Purchase crafts directly from local artisans.
  • Support initiatives promoting fair wages and working conditions.
  • Consider The Rainforest Site for conservation with purchases.

Sustainable Products

Ethical Outdoor Gear:Sustainable outdoor gear from Patagonia.
Zero Waste Essentials:Reusable products from Package Free Shop.
Ethical Tour Operators:Book with ethical tour operators like G Adventures.
Local Craft Support:Purchase souvenirs made in the Canary Islands.
Reduce Waste:Carry a reusable water bottle.
Conscious Travel:Make environmentally informed choices.

Eco-Conscious Travel

Making conscious purchasing choices supports a more sustainable and equitable tourism industry.