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Communication

Communication

Local SIM Cards & Mobile

Local SIM cards purchase at airports, shopping malls, and convenience stores. Passport registration is typical.

Providers & Tools

  • Major providers: Maxis, Celcom, Digi, Telkomsel.
  • Remember your passport for registration.
  • Consider an ESIM from Airalo for connectivity.

Internet Access & Wi-Fi

Internet access is widely available in hotels, cafes, restaurants, and shopping malls in urban areas.

Availability & Coverage

  • Free public Wi-Fi is available, but speeds vary.
  • Mobile data coverage solid in populated areas.
  • Solis Wi-Fi portable devices for consistent connection.

Postal Services

Postal services through Pos Malaysia, Pos Indonesia, and Pos Brunei. International shipping is possible.

Shipping Details

  • International shipping can be slow.
  • Prices for parcels vary.
  • Postcards generally mail successfully.

Language & Translation

Malay and Indonesian are official languages. English is spoken in tourist areas in Malaysia & Brunei.

Resources

  • English proficiency lower outside major tourist hubs in Indonesia.
  • Google Translate app with offline packs.
  • Consider a phrasebook for basic communication. Rosetta Stone for deeper learning.

Essential Phrases

Greetings Bahasa Melayu/Indonesia

  • Hello: Selamat pagi/siang/petang/malam
  • Yes: Ya
  • No: Tidak
  • Thank you: Terima kasih

Practical Phrases

  • Excuse me: Maafkan saya
  • How much?: Berapa?
  • Delicious: Sedap (Malay) / Enak (Indonesian)
  • Water: Air

Staying Connected

Local SIM cards offer affordable data packages. Wi-Fi is common in urban centers.

Business Hours & Schedules

Shopping Malls

Typically open from 10 AM to 10 PM daily.

Retail Shops

Hours generally 9 AM or 10 AM to 6 PM or 8 PM.

Restaurants

Often open from 10 AM to 10 PM; some earlier for breakfast, or later for supper.

Banking & ATMs

Banks generally open on weekdays. ATMs are widely available in cities and larger towns.

Access

  • Bank hours: 9:30 AM to 4:30 PM (weekdays).
  • ATMs accessible 24/7 in urban centers.
  • Locate ATMs in malls and near banks.

Religious & Public Holidays

Major holidays like Hari Raya Aidilfitri, Chinese New Year, and Christmas can limit services.

Travel During Holidays

  • Specific state holidays also apply.
  • Public transport can be crowded.
  • Some businesses might observe closures.

Seasonal Operating Hours

Wet Season Dec-Feb

  • Reduced services by remote lodges.
  • Tour operators may offer fewer options.
  • Plan for potential weather disruptions.

Dry Season May-Sep

  • Full operation for most businesses.
  • Higher tourist volume.
  • Book accommodations and tours in advance.

Plan Ahead

Confirm operating hours, especially during major public and religious holidays, to optimize your travel plans.

Etiquette & Cultural Norms

These guidelines support thoughtful interaction with local cultures.

Greeting Customs

A slight bow or nod offers a polite greeting. Handshakes are common.

Polite Gestures

  • For Muslims, a light touch of hand to heart is customary.
  • Avoid initiating handshakes with the opposite sex.
  • Wait for them to offer first.

Appropriate Attire

Modest dress is generally respectful, especially outside major tourist areas or when visiting religious sites.

Dress Code

  • Cover shoulders and knees.
  • More modest dress for religious sites.
  • Conservative regions advise more covered clothing.

Dining & Tipping Practices

When eating with your hands or passing items, always use your right hand.

Practices

  • The left hand is considered unclean.
  • Tipping is not customary but appreciated.
  • Bargain politely with a smile in markets.

Photography Permissions

Always ask permission before photographing people, especially in rural communities or religious settings.

Permissions

  • Some museums or sacred sites prohibit photography.
  • Respect privacy, especially of children.
  • Avoid photographing military or sensitive government buildings.

Taboos & Sensitive Topics

Physical Actions

  • Avoid touching someone's head.
  • Do not point with your feet or show soles of feet.
  • Do not use your left hand for eating or passing items.

Social & Political Matters

  • Keep public displays of affection minimal.
  • Avoid discussing sensitive political or religious topics.
  • Show respect for royalty in Brunei/Malaysia.

Gender & LGBTQ+ Information

Gender Considerations

  • Societies in Borneo are generally conservative.
  • Women travelers benefit from dressing modestly.
  • Especially in rural or predominantly Muslim areas.

LGBTQ+ Travelers

  • Homosexuality is illegal in Brunei and parts of Malaysia.
  • Public displays of affection are not advised.
  • Discretion is generally advisable.

Cultural Awareness

Adherence to local customs and etiquette shows respect for the community and enhances your experience.

Accessibility Information

For travelers with mobility challenges, understanding the accessibility infrastructure in Borneo is important for trip planning.

Infrastructure for Mobility

Infrastructure is generally limited, especially outside of newer, upscale hotels and shopping malls in major cities.

Mobility Challenges

  • Sidewalks can be uneven and difficult to navigate.
  • Public transport usually does not accommodate mobility devices.
  • Newer hotels and malls may feature ramps or lifts.

Accessible Attractions & Transport

Some major attractions may feature ramps or lifts, but it is advisable to research specific sites in advance.

Sites & Transport

  • Private transfers are often more feasible for accessible travel.
  • Advance research of specific locations is beneficial.
  • Limited specialized services are available.

Sensory Impairments

Specialized services for travelers with visual or hearing impairments are limited.

Support Services

  • Consider traveling with a companion.
  • Arrange specialized tours through agencies.
  • These agencies cater to specific needs.

Resources & Organizations

Local disability organizations or specialized travel agencies may offer insights and assistance.

Further Information

  • Online forums for disabled travelers.
  • Firsthand accounts and recommendations.
  • Connect with local groups.

Traveler Services

For a smoother travel experience, consider specialized services. These can enhance comfort and convenience, especially at airports.

Airport Lounge Access

Access airport lounges worldwide for comfort and amenities with Priority Pass.

Learn More

Flight Compensation

Get compensation for flight delays or cancellations through services like Compensair.

Claim Compensation

Local Disability Organizations

Connect with local groups for specific accessibility information and support within Borneo.

Preparation

Thorough planning and arranging necessary services in advance will create a smoother journey.