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Practical Information

Practical Information

Belgium

Local SIM Cards & Mobile

Major mobile providers: Proximus, Orange Belgium, and Base. Local SIM cards at their stores (passport needed). Alternatively, an eSIM offers data connectivity.

Connectivity Options

Internet Access & Wi-Fi

Wi-Fi is widely available in hotels, cafes, restaurants, and many public areas in Leuven. Most establishments have free Wi-Fi for customers.

Wi-Fi Availability

  • Free Wi-Fi in hotels, cafes, restaurants.
  • "Free Wifi Leuven" network in central locations.
  • Convenient internet access for visitors.

Language & Translation

The official language in Flanders, where Leuven is located, is Dutch. English is widely spoken, especially by younger generations, university staff, and in tourist-facing businesses. Many locals also understand French.

Helpful Resources

  • English is common, especially in tourist areas.
  • Google Translate or other translation apps.
  • Rosetta Stone for language learning.

Basic Dutch Phrases

Learning a few basic Dutch phrases can enrich your interactions.

Phrases

  • Hello: Goedendag (hoo-duh-dag).
  • Thank you: Dank u wel (dank oo vell).
  • Do you speak English?: Spreekt u Engels? (sprekht oo ehn-gels?).

Postal Services & More

Postal Needs

  • Bpost: National postal service.
  • Post offices in Leuven for mail and parcels.
  • Purchase stamps at post offices or convenience stores.
  • Domestic and international services.

Additional Info

  • ESIM a practical choice.
  • Physical SIM requires passport.
  • Public Wi-Fi widely available.
  • Portable WiFi options are also available.

Stay Charged

Carry a Portable power bank for your phone. This keeps battery life for navigation, translation apps, and staying in touch, even after a long day.

Business Hours & Schedules

Navigate Leuven's daily rhythm with a look at typical operating times.

Shops

Generally open Monday to Saturday, from 10:00 AM to 6:00 PM or 7:00 PM. Most shops close on Sundays, except for designated "shopping Sundays" a few times yearly. Large supermarkets may have extended hours.

Restaurants

Typically open for lunch from 12:00 PM to 2:00 PM and for dinner from 6:00 PM to 10:00 PM (or later). Cafes generally open earlier for breakfast and stay open later into the evening.

Museums & Attractions

Generally open from 10:00 AM to 5:00 PM or 6:00 PM. Many museums close on Mondays. Always check individual websites for specific opening hours, as they vary by season or exhibit.

Banking & ATMs

Banks usually open Monday to Friday, from 9:00 AM to 4:00 PM, with some branches closing for a lunch break. Online banking and ATMs are flexible outside these hours.

Access to Funds

  • Banks: Mon-Fri, 9 AM - 4 PM.
  • ATMs ("Geldautomaat") 24/7.
  • ATMs throughout city center.

Holidays & Seasonal Closures

Belgium observes public holidays throughout the year (e.g., Easter Monday, Labour Day, National Day). On these days, banks, post offices, and many shops close. Public transport may have a reduced schedule.

Planning Ahead

  • Check Belgian public holiday calendar.
  • Banks, post offices, many shops closed.
  • Smaller businesses may have limited hours during major holidays.

Essential Services

Airport Services

  • Priority Pass for airport lounge access.
  • Compensair for flight delay compensation.
  • Verify specific hours for museums, attractions.

Transport & Schedules

  • Public transport may operate on reduced holiday schedules.
  • Some businesses close for summer vacations (July/August).
  • Check individual websites before visiting.

Verify Schedules

Always check individual websites for precise opening hours, especially for museums and smaller businesses, as schedules vary by season or exhibition.

Etiquette & Cultural Norms

Navigating social interactions in Leuven with grace.

Greetings & Attire

A handshake is a common greeting for initial introductions. For friends and family, a kiss on the cheek (usually one kiss) may be exchanged, starting with the right cheek.

Social Grace

  • Handshake for introductions.
  • One cheek kiss for friends/family.
  • Casual attire generally okay.

Dining & Tipping

A service charge usually forms part of restaurant bills, so tipping is not strictly required. However, rounding up the bill or leaving a small amount (5-10%) for good service is common and appreciated.

Mealtime Customs

  • Service charge included.
  • Small tip (5-10%) for good service.
  • Avoid many small bill splits in busy places.

Photography & Taboos

It is generally acceptable to photograph public spaces and landmarks. Always ask for permission before photographing individuals, especially children. Be discreet and respectful when taking photos inside religious sites or museums, and adhere to any posted rules (e.g., no flash photography).

Points of Consideration

  • Ask permission for individual photos.
  • Avoid discussing regional politics.
  • Respect World War historical sensitivities.

Inclusivity

Belgium is a progressive and inclusive country. Same-sex marriage is legal, and LGBTQ+ rights are well-established. Leuven, as an university city, is generally very welcoming and open-minded, fostering a diverse and accepting environment.

Welcoming Environment

  • Progressive and inclusive country.
  • University city: open-minded.
  • Diverse and accepting environment.

Cultural Awareness

Respectful Conduct

  • Modest dress in churches (shoulders/knees).
  • Observe "no photography" signs.
  • Avoid intrusive photography.

Social Cues

  • Be mindful of conversations with locals.
  • When in doubt, observe and adapt.
  • A little Dutch is much appreciated.

General Conduct

Interacting with Locals

  • Be polite and patient.
  • Direct communication is appreciated.
  • Learn a few Dutch phrases.

General Courtesy

  • Blend in with local pace.
  • Pay attention to local norms.
  • Enjoy the local culture.

Accessibility & Mobility

Leuven's historic city center features many cobblestone streets, which pose a challenge for wheelchair users or those with mobility issues. Many newer public buildings and attractions have improved accessibility with smoother surfaces and ramps. Newer De Lijn buses are generally low-floor and accessible.

Airport Services

Essential services to enhance your airport experience.

1

Airport Lounge Access

Priority Pass for frequent travelers. Independent airport lounge access around the world.

2

Flight Compensation Claims

Compensair assists customers. Receive compensation for flight delays, cancellations, or denied boarding.

3

Local Transport from Airport

Brussels Airport (BRU) is well-connected to Leuven by direct train. The journey is quick and efficient, making arrival and departure straightforward.

Pre-Travel Considerations

  • Review flight status.
  • Check baggage allowance.
  • Plan airport transfers.
  • Confirm departure gate.
  • Arrive early for security.
  • Keep travel documents handy.

Upon Arrival

  • Locate baggage claim.
  • Find currency exchange.
  • Identify transport options.
  • Look for visitor information.
  • Check for pre-booked services.
  • Connect to airport Wi-Fi.

Airport Experience

Security & Check-in

Allow ample time for security checks, especially during peak travel seasons.

Navigating Terminals

Familiarize yourself with airport maps for smooth navigation.

Duty-Free Shopping

Explore duty-free options for last-minute souvenirs.

Seamless Airport Transfer

Direct train services link Brussels Airport to Leuven, making your journey from the plane to the city center very easy and quick.