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Practical Information

Practical Information

Austria

Mobile Providers & SIMs

A1, Magenta Telekom, and Drei are the main network providers. Prepaid SIMs are available at phone shops and supermarkets. Your passport is required for registration.

ESIM Options

  • ESIMs offer convenience for newer smartphones.
  • Activate digitally before arrival, avoiding physical SIMs.
  • Explore options from Airalo for your journey.

Internet Access & Wi-Fi

Internet access and Wi-Fi are widely available throughout Salzburg.

Public Access

  • Many cafes and restaurants offer free Wi-Fi for customers.
  • Public Wi-Fi hotspots exist in some city areas and transport hubs.
  • Check your home mobile provider's international roaming plans.

Sending Mail

The Austrian Post operates post offices throughout Salzburg for sending postcards, letters, and parcels.

Operational Notes

  • Post offices are generally open during standard business hours.
  • Most post offices are closed on Sundays.
  • Confirm specific hours, especially around public holidays.

Language Assistance

The official language is German. English is widely spoken in tourist areas, hotels, and restaurants.

Translation Tools

  • Google Translate or DeepL apps for quick translations.
  • Download offline language packs for use without internet.
  • A Basic German phrasebook provides common expressions.
  • Consider Rosetta Stone for language learning.

Important Phrases

Greetings & Basics

  • Hello: Grüß Gott (groos gott) / Hallo (hah-loh)
  • Goodbye: Auf Wiedersehen (ouf vee-der-zayn) / Servus (sair-voos)
  • Please: Bitte (bit-tuh)
  • Thank you: Danke (dahn-kuh) / Danke schön (dahn-kuh shurn)

Common Questions

  • Excuse me/Sorry: Entschuldigung (ent-shool-dee-goong)
  • Yes/No: Ja (yah) / Nein (nine)
  • Do you speak English?: Sprechen Sie Englisch? (shpreh-chen zee eng-lish?)
  • How much is it?: Wieviel kostet das? (vee-feel kos-tet das?)

Local Phrases Appreciation

Even a few German phrases demonstrate respect for the local culture and contribute to warmer interactions.

Business Hours & Schedules

Plan your visit around typical Austrian operating hours for various services and attractions.

Retail & Supermarkets

Shops generally open Mon-Fri 9/10 AM - 6/7 PM, Sat until 5/6 PM. Most supermarkets and retail stores are closed on Sundays.

Dining Hours

Lunch typically 11:30 AM - 2:00 PM. Dinner service starts around 6:00 PM, with kitchens closing 9:30/10:00 PM.

Attraction Times

Most museums and major attractions open around 9/10 AM and close 5/6 PM. Check individual websites for seasonal variations.

Financial Access

Banks typically operate Mon-Fri, 8:00 AM - 4:00 PM, often with a lunch break. They are closed on weekends and public holidays.

ATMs

  • Automated Teller Machines are widely available 24/7.
  • Found at bank branches, shopping areas, and transport hubs.
  • Confirm specific bank hours if a teller visit is needed.

Holiday & Seasonal Impact

Austria has numerous public holidays, many with religious origins. On these days, most shops, banks, and public offices are closed.

Seasonal Notes

  • Some attractions, like Hellbrunn Trick Fountains, are seasonal (spring-autumn).
  • Smaller museums or tours might have limited schedules during low season.
  • Always check opening times in advance, especially outside peak season.

Sample Public Holidays

Early Year Holidays

  • New Year's Day (Jan 1)
  • Easter Monday
  • Labour Day (May 1)

Mid & Late Year Holidays

  • Assumption Day (Aug 15)
  • National Day (Oct 26)
  • Christmas Day (Dec 25)

Confirm Openings

Restaurants, tourist attractions, and public transport generally operate on reduced holiday schedules. Always verify specific operating times if your visit coincides with a public holiday.

Etiquette & Cultural Norms

Engaging respectfully with local customs enriches your visit to Salzburg.

Social Interactions

"Grüß Gott" is a common and polite greeting. It is customary to offer a greeting when entering or leaving smaller shops, cafes, or bakeries. A firm handshake is common when meeting someone.

Dress Code

  • Dress is generally casual for daily sightseeing.
  • Smart casual attire for evening dining in nicer restaurants.
  • Modest dress (shoulders/knees covered) for religious sites.

Dining & Photography Customs

Wait to be seated in most restaurants. Austrians value punctuality. Tipping 5-10% or rounding up the bill is customary for good service.

Photo Etiquette

  • Ask permission before taking close-up photos of individuals.
  • Respect "no photography" signs in museums or sensitive areas.
  • Do not use flash in museums or art galleries.

Sensitive Topics

Avoid discussions of Nazism or World War II unless in an appropriate academic or historical context. Do not use or display Nazi symbols, as this is illegal.

Public Decorum

  • Austrians value politeness and respect.
  • Avoid overly loud behavior in public spaces.
  • Respect quiet hours, especially on Sundays, a traditional day of rest.

Inclusivity in Salzburg

Austria is generally a progressive country regarding gender equality and LGBTQ+ rights, with same-sex marriage recognized and legal.

Visitor Experience

  • Salzburg is a welcoming and tolerant city for all visitors.
  • LGBTQ+ rights are recognized and upheld.
  • General respect for all individuals is customary.

Important Considerations

Cultural hints

  • Respect signs for "no photography" in designated areas.
  • Dress modestly with covered shoulders and knees for churches.
  • Avoid loud public behavior, especially in quiet zones.

Legal & Social Notes

  • The use or display of Nazi symbols is illegal in Austria.
  • Punctuality is a valued trait; arrive on time for reservations.
  • Always ask permission before photographing children.

Cultural Norms

Greeting Customs

  • "Grüß Gott" is a common polite greeting in Austria.
  • Greet when entering or leaving smaller shops and cafes.
  • Learning basic German phrases shows respect.

Social Behavior

  • Queue orderly and avoid cutting lines.
  • Be mindful of public holidays where businesses may close.
  • Tipping is customary for good service in dining establishments.

Local Appreciation

Using a few German phrases, even simple ones, demonstrates politeness and is generally well-received by locals, fostering positive interactions.

Accessibility Information

Salzburg endeavors to enhance accessibility for travelers with mobility challenges, though its historic nature presents some inherent considerations.

Navigating Salzburg

Newer buildings and public transport are increasingly accessible. However, the historic Altstadt (Old Town) retains many cobblestone streets, narrow passages, and steps.

Points to Note

  • Cobblestone streets present challenges for wheelchairs.
  • Narrow passages may restrict movement for some devices.
  • Many older areas contain steps, limiting certain access.

Accessible Attractions

Many public buses and trolleybuses are low-floor and equipped with ramps.

Accessible Venues

  • The Festungsbahn funicular to Hohensalzburg Fortress is accessible.
  • Many larger museums have ramps or lifts for access.
  • The Untersbergbahn cable car offers accessible transport to the summit.

Visual & Hearing Support

Specific services tailored for tourists with visual or hearing impairments may be limited. Some museums might offer audio guides or tactile exhibits.

Assistance Animals

  • Assistance dogs are generally allowed in public places.
  • Assistance dogs are permitted on public transport.
  • Always check specific venue policies for details on assistance animals.

Seeking Information

Contact the official Salzburg Tourist Information office before your trip. Always check the individual websites of attractions you plan to visit for detailed accessibility information.

Local Resources

  • Official Salzburg Tourist Information office (Mozartplatz) for specific advice.
  • Individual attraction websites for comprehensive accessibility details.
  • Austrian disability organizations may offer local resources (often in German).

Plan Ahead for Access

If you have specific accessibility needs, plan your routes in the Altstadt carefully. Focus on accessible attractions and utilize the low-floor public buses for easier movement.